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The international tourism, hospitality & service network

Front Office Agent

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Job Source

Swissôtel Makkah

Location

Saudi Arabia, Mecca

Salary

Negotiable

Designation

Front Office

Experience Level

Staff/Employee

Job Type

Full Time

Language

English fluent

Job Posted Date

21-11-2023

About the job

Reporting to Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Greet, check in and settle guest accounts while ensuring all service standards are followed
Assist guests regarding hotel facilities in an informative and helpful way
Respond to each guest who approaches the Reception Desk
Drive rate through up-selling room brands
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned
Proficiency in English (verbal and written), second language an asset
Previous customer related experience preferred
Previous PMS experience an asset
Computer literate in Microsoft Window applications an asset
Must be able to type 25 words per minute
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times



Swissôtel Makkah


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