Job Description
"• Greet VIP / repeat guests personally
• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
• Promote inter-Hotel sales and in-house facilities
• Handle guest complaints and refer them as necessary, follows up on corrective action
• Liaise with other departments and necessary outside contracts to ensure excellent service delivery
• Overall responsible for ensuring and maintaining the entire range of services offered for the, VIP’s and repeat guests with the aim to maximum guest satisfaction
• Ensure and maintain the entire range of services offered for all the guests with the aim to maximum guest satisfaction
"
Grand Millennium Beijing
5-star luxury hotel located in Downtown Beijing
Located close to Sanlitun and Wangfujing Street, Grand Millennium Beijing provides shopping on site, dry cleaning/laundry services, and a bar. For some rest and relaxation, visit the sauna or the steam room. Enjoy al fresco dining and brunch at the two onsite restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym and a business center.
You'll also find perks like:
An indoor pool and a children's pool
Limo/town car service, buffet breakfast (surcharge), and express check-out
Express check-in, a banquet hall, and luggage storage
Coffee/tea in the lobby, wedding services, and a 24-hour front desk
Room features
All 521 rooms offer comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and air conditioning.
Other conveniences in all rooms include:
Childcare services and free infant beds
Reusable coffee/tea filters, recycling, and LED light bulbs
Bathrooms with rainfall showers and designer toiletries
HDTVs with premium channels
Eco-friendly cleaning products, free tea bags/instant coffee, and electric kettles
