Delivering a high level of customer service to customers regarding their queries and inform them about promotions. l  Maintaining customer focus and responding to customer queries in accordance to company guidelines l  Supporting and guiding customers with all requests, escalating and following up where necessary l  Enable our customers with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations l  Keep up to date with new information/policies l  Collaborate with our Fraud and Payments team in order to resolve customer queries l  Collaborate with our CRM team l  Supporting and guiding customers with all requests and escalating and following up where necessary