Basel Sarmini
Fakeeh university hospital , Customer experience supervisor
Job Type
On the job
Location
United Arab Emirates, Dubai
Personal Advantage
The biggest asset I was able to learn about myself both personally and professionally is my capability to be fully engaged into any situation and work accordingly.
I am willing to accept any challenges that comes with the job and am ready to immerse myself in the responsibilities that it requires.
I have worked with some of the greatest managers throughout my career and I would want to develop myself into one and handle additional responsibilities and possibly have a great team of my own
Job Preference
No Preference yet
Experience
Customer experience supervisor
2020-11 -
Fakeeh university hospital Manager
Content
During my experience in this position I've been recognized thrice for my achievements and contribution towards my department,, achieved superior customer experience by implementing various improvements within my department which has contributed towards the overall success of the hospital and increased the satisfactions of our patients.
My responsibilities below include but not limited to :
• Identified potential business risks and resolved issues, supporting company operations.
• Created and developed strategies for customer satisfaction, loyalty and retention.
• Established and implemented policies, goals, objectives, and procedures for the entire department.
• Planned and prepared work schedules and kept records of employees' work schedules and time cards.
• Responsible for the cash outstanding, billed and un-billed services on a daily basis, ensure the team follows the proper method for financial recovery of these bills.
• Handle all sort of financial discussions with patients and their relatives/bystanders and performs payment functions for self-pay patients, specifically DCAS (Red cases).
Education
Business administration and management · Bachelors of arts
2015-04-08 - 2018-09-08
Anglia Ruskin university
