● Responsible for providing security services for customers and club members. ● Ensured safety and security of all employees, guests and belongings. ● Participated in security activities for private parties and special events. ● Deploy and follow safety procedures. Provide escort to the customer.

● Meeting and greeting guests, assisting with queries and providing satisfactory solutions throughout the Pavilion. ● Enhancing the Pavilion guest experience through engaging and fun interactions showcasing positive attitude and pride in representing the country. ● Providing outstanding customer service to all guests, clients and colleagues at all times throughout the whole Expo site. ● Acting as the face of nation with full understanding and presentation of content, values and wider cultural significance of the Serbian Pavilion. ● Facilitating guests journeys, escorting and managing school groups, monitoring guests numbers and flow inside the Pavilion. ● Acting as a translator and providing tours in different languages, participating in evening events and parades.

● Overseeing all restaurant operations to ensure that restaurants run smoothly. ● Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained. ● Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations. ● Checking in on dining customers to enquire about food quality and service. ● Monitoring the restaurant’s cash flow and settling outstanding bills. ● Reviewing customer surveys to develop and implement ways to improve customer service. ● Resolving customer complaints in a professional manner.