Ajay Koshy Cherian
Air India SATS , Customer Service Agent
Job Type
On the job
Location
India, Kottayam
Chat
Personal Advantage
Myself Ajay Koshy Cherian from Kottayam, Kerala, India. I am a Customer Service agent with 3 years experience in passenger services.I worked in a 15 member team through which I gained team player skills and leadership skills and multi tasking skills by managing the team sometimes when my superiors assign me.Being in a customer service role made me develop my customer service skills, communication skills and problem solving skills. I have completed my post graduation in Master of Business Administration in Aviation Management and graduation in Bachelor of Commerce.
Job Preference
No Preference yet
Experience
Customer Service Agent
2018-02 - 2021-10
Air India SATS Staff/Employee
Content
* Performed passenger check-in and assistance inproviding a superior level of customer satisfaction. * I was in charge of gate management as well as all boardingannouncements, ensuring a smooth operation for my coworkers. * Gate agent responsible for meeting the aircraft for deplaning andboarding of passengers, making an announcement, and ensuring anon-time departure. * Variety of customer service operations, including ticketing, guestcheck-in, and assistance, gate management, boarding announcements, and baggage services, as well as communicatingimportant information to flight crew members. * Assisted customers with special needs, and served as a source of support during difficult situations, such as aircraft incidents,disruptions, and medical emergencies. * At all times, maintained a high level of safety and security by following airport regulations and procedures and reporting any safety concerns.
Education
Master of Business Administration in Aviation Management · Postgraduate
2015-09-28 - 2017-04-30
Hindustan University
Popular members
Muhammad Arfid
Respective....Sir/Mam I hope this message finds you well. My name is Mahammed Arfid, and I recently came across a promising job vacancy in your organization. I am reaching out to express my strong interest in joining your company and leveraging my experience and expertise in a variety of fields such as sales, cashier, and accounts. With a proven track record in these areas, With a strong background in cashiering within the electronics field, coupled with extensive experience as a Retail Sales Manager in a textile matching center, I am confident in my ability to contribute to your team and deliver exceptional customer service. During my time as a cashier in Sharjah, UAE, I gained valuable experience in handling cash transactions, processing payments, and ensuring accurate point-of-sale operations. I developed excellent attention to detail and a strong ability to multitask, enabling me to efficiently handle customer inquiries, resolve complaints, and maintain a friendly and professional demeanor in fast-paced environments. Moreover, my expertise in the electronics field allowed me to provide product recommendations and technical support to customers, ensuring their satisfaction and repeat business. Furthermore, my experience as a Retail Sales Manager in a textile matching center honed my skills in managing teams, driving sales, and fostering customer relationships. I successfully implemented sales strategies, resulting in increased revenue and improved customer engagement. Through effective staff training and motivation, I consistently exceeded sales targets and cultivated a positive work environment that emphasized teamwork and exceptional customer service. I believe that my strong leadership abilities, combined with my passion for delivering exceptional experiences, would make me an asset to your organization. I possess a deep understanding of the retail industry, including inventory management, visual merchandising, and sales forecasting. I am adept at analyzing market trends and customer preferences to optimize product offerings and drive sales growth. Additionally, my excellent communication skills and ability to build rapport with customers and colleagues have been instrumental in fostering positive relationships and creating a collaborative work environment. I am excited about the opportunity to join your company and contribute to its continued success. My strong work ethic, attention to detail, and dedication to providing outstanding customer service align perfectly with your company's values. I am confident that my diverse experience and skills make me an ideal candidate for this position. Thank you for considering my application. I have attached my resume for your review. I would welcome the chance to discuss how my qualifications align with the needs of your company. Please feel free to contact me at your earliest convenience to arrange an interview. Thank you for your time and consideration. Sincerely, Mohammed Arfid
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