• Operated hand trucks to restock department supply locations. • Received, merchandised and arranged all shop items for visual display. • Trained and supervised new associates in store, produce and administrative departments. • Assisted customers by answering questions and suggesting merchandise. • Received product shipments and organized in stockroom storage area. • Maintained customer satisfaction with quick and professional handling of product returns. • Filled orders by gathering merchandise specified in requisitions. • Welcomed customers to assist in selecting appropriate merchandise and products. • Documented shipping and receiving records to confirm receipt of orders. • Ordered goods from various vendors to maintain store merchandise levels. • Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders

• Collected room deposits, fees, and payments. • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. • Resolved customer issues quickly and notified supervisor immediately when problems escalated. • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees. • Entered and updated sensitive customer information during check-ins and room changes. • Trained new team members on company procedures, customer service and issue resolution. • Handled assignments independently with good judgement and critical thinking skills. • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices

• Participated in operations team meetings to coordinate and assign project management tasks. • Analyse and evaluate operational issues and determined cost-effective solutions. • Prevented and minimized processing errors by analysing trends and implementing feedback from managers. • Coordinated with vendors, customers and internal departments to understand, monitor and communicate changes to workflows. • Liaised with freight forwarders and carriers to arrange product movements and deliveries. • Create and maintain well-organized electronic and hard copy files to support business processes. • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff. • Increased customer service success rates by quickly resolving issues. • Opened and properly distributed incoming mail to promote quicker response to client inquiries. • Followed detailed directions from management to complete daily paperwork and computer data entry. • Ordered and distributed office supplies while adhering to fixed office budget