郅鸿微
Sheraton Hangzhou Binjiang Yintai Hotel, receptionist
Job Type
On the job
Location
China, Harbin
Personal Advantage
I have learned the professional English level of international cruise ships and hotels, and I can reach daily communication. I have participated in professional knowledge training of western food and Chinese food, and I have a skill certificate. At the same time, I also passed the interview of Royal Caribbean Cruise, but I want to work in a hotel because of the slow sailing time.
Job Preference
No Preference yet
Experience
receptionist
2022-01 -
Sheraton Hangzhou Binjiang Yintai Hotel Front Office
Content
1. Understand the handover of the previous shift and handle it. 2. Be familiar with the reservation information, understand the guest's situation, especially remember the names of the VIPs and regulars who will come to the store, understand all the activities of the hotel and understand the information of important guests. 3. Be familiar with the hotel's policies on room sales, sell rooms to the guests in the store, and strive for the best economic benefits. 4. Provide long-distance telephone, telex, fax, photocopying, typing and other secretarial services to guests. 5. Grasp the information inside and outside the hotel and provide accurate information service. 6. Ensure that guests' luggage and belongings are always kept in a safe place. 7. Provide professional, friendly, efficient and enthusiastic morning call service for guests.
Education
Operation and management of high-star hotels · universities and colleges
2019-09-01 - 2022-06-15
Harbin open university
