Maggie LO
The Westin Chattanooga, TN, USA , Front Desk Agent
Job Type
On the job
Location
China, Hangzhou
Personal Advantage
Hello! Nice to meet you : )
Job Preference
No Preference yet
Experience
Front Desk Agent
2018-06 - 2019-05
The Westin Chattanooga, TN, USA Assistant
Content
1. Perform all check-in and check-out tasks
Manage room reservations.
2. Respond to complaints in a timely and professional manner.
3. Answer the phone calls and questions, and provide required services to ensure customer satisfaction.
Senior Secretary
2019-07 - 2020-09
Midtown Shangri-La Hangzhou Supervisor
Content
1. Responsible for the implementation of hotel Corporate Social Responsibility indicators, making annual plans, organizing.
2. CSR activities, and completing the record and summary.
3. Summarize and analyze the guest's comments and scoring to improve hotel service quality.
4. Assist hotel general manager and resident manager to reply guest’s email.
Industry Relationship Supervisor
2020-10 -
Linkedtour Supervisor
Content
1. Responsible for website operation.
2. Responsible for development and operation of SIMS and Training Cloud.
3. Responsible for Events
Education
Hospitality Management · Diploma
2014-09-01 - 2018-06-13
American Hotel & Lodging Education Institute
Hospitality Management · Undergraduate
2014-09-01 - 2019-06-13
Zhejiang Yuexiu University of Foreign Languages
