Maggie LO
The Westin Chattanooga, TN, USA , Front Desk Agent
Job Type
On the job
Location
China, Hangzhou
Chat
Personal Advantage
Hello! Nice to meet you : )
Job Preference
No Preference yet
Experience
Front Desk Agent
2018-06 - 2019-05
The Westin Chattanooga, TN, USA Assistant
Content
1. Perform all check-in and check-out tasks Manage room reservations. 2. Respond to complaints in a timely and professional manner. 3. Answer the phone calls and questions, and provide required services to ensure customer satisfaction.
Senior Secretary
2019-07 - 2020-09
Midtown Shangri-La Hangzhou Supervisor
Content
1. Responsible for the implementation of hotel Corporate Social Responsibility indicators, making annual plans, organizing. 2. CSR activities, and completing the record and summary. 3. Summarize and analyze the guest's comments and scoring to improve hotel service quality. 4. Assist hotel general manager and resident manager to reply guest’s email.
Industry Relationship Supervisor
2020-10 -
Linkedtour Supervisor
Content
1. Responsible for website operation. 2. Responsible for development and operation of SIMS and Training Cloud. 3. Responsible for Events
Education
Hospitality Management · Diploma
2014-09-01 - 2018-06-13
American Hotel & Lodging Education Institute
Hospitality Management · Undergraduate
2014-09-01 - 2019-06-13
Zhejiang Yuexiu University of Foreign Languages
Popular members
Amr Elkhazendar
have +8 years of experiences in food and beverage field in Egypt, now working as a waiter at molecule Bistro royal Restaurant DXB in Dubai - with out contract, so i am ready to move to this position at your hotel immediately What I can do 1-welcoming and seating guests, taking guest orders, communicating them and in addition, memorizing the menu and offering recommendations to upsell appetizers, desserts and drinks 2-Providing knowing the guests 's requirements from the existing menus and providing the soups, salads, side and main dishes 3 - ask the order on mobile tablet and send it to the kitchen and barista 4 - submit the orders to the guests 5 - submissions the invoice of the requirements to the guest when he asks for it. 6- prepare the table for the new guests 8- Offer consistently professional, friendly, warm and engaging service 9- Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to and be available for them at all times as a point of contact 10- Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner 11- Set up the outlet prior to the business hours along with the service team 12- Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables 13- Observe the cleanliness and maintenance of the outlet and the entrance area 14- Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact 15- can save all menus to recommend if a guest ask about anything in the menus 16 - provide hands-on support and assistance to colleagues to ensure that the highest levels of fine dining service and courtesy are provided to the guests, whilst delivering an exceptional standard of service. 17 - familiar with the complete food and beverage menu, knowledgeable on all activities, can monitor of food and beverage items that are being served to ensure overall service quality, escalating any major problems or complaints to management.
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