• Monitoring the quality and quantity of all our products as per company SOP. • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. • Making business plans to achieve the targets. • Following high standard of food safety as per food safety and HACCP. • Analysing store sales figures and improving sales through SWOT analysis. • Maintains a calm and successful work environment during peak and low hours. • Ordering supplies and overseeing stock levels through daily and monthly inventory. • Handling customer enquiries and complaints through quality checks and guest’s engagement. • Vacation planning for all staffs. • Scheduling and executing training plans for new staffs. • Planning for in-house marketing and promotions. • Cost controlling and cash spot checking. • Audit for quality service check. • Follows all cash management and cash register policies and ensure proper cash management practices are followed as per company policies. • Always ensure excellent customer service. • P&L analysing and explaining the P&L review. • COG report explanation and reviews. • Motivating the staffs to achieve the daily budget. • Competitor analysis; stays current with competitors’ activities and conducts periodic analysis of shops. • Maintaining high coordination with kitchen and picking up orders during busy hours. • All administrative works. • Preparing and presenting staffing/sales reports. • First aid.

• Managed and oversaw the entire restaurant operations. • Recruited staffs to improve the restaurant operations and balance the wage bill against operation’s needs. • Planned and developed new and existing menu. • Delivered superior guest services and ensured guest satisfaction while keeping the team highly motivated. • Planned and developed guest loyalty programs. • Planned and developed the overall restaurant market strategy • Dealt with daily operation needs; responded efficiently to customer questions and complaints. • Organise and supervise shifts, managed and led staffs. • Vacation planning for all staffs. • Scheduling and executing training plans for new and old staffs. • Planning for in-house marketing and promotions. • Cost controlling and cash spot checking. • Audit for quality service check. • Estimated consumption, forecasted requirements and maintained inventory by controlling cost and minimising wastage. • Managed restaurant supplies. • Drafting and reviewing P&L. • Nurturing a positive working environment • Monitor operations and initiate corrective action • Competitor analysis; stays current with competitors’ activities and conducts periodic analysis of shops. • Maintaining high coordination with kitchen and picking up orders during busy hours. • All administrative works. Payroll, end of month analysis, weekly sales analysis, incidents reports etc. • Preparing and presenting staffing/sales reports. • First aid.

• Managed and oversaw the entire restaurant operations. • Recruited staffs to improve the restaurant operations and balance the wage bill against operation’s needs. • Planned and developed new and existing menu. • Delivered superior guest services and ensured guest satisfaction while keeping the team highly motivated. • Planned and developed guest loyalty programs. • Planned and developed the overall restaurant market strategy • Dealt with daily operation needs; responded efficiently to customer questions and complaints. • Organise and supervise shifts, managed and led staffs. • Vacation planning for all staffs. • Scheduling and executing training plans for new and old staffs. • Planning for in-house marketing and promotions. • Cost controlling and cash spot checking. • Audit for quality service check. • Estimated consumption, forecasted requirements and maintained inventory by controlling cost and minimising wastage. • Managed restaurant supplies. • Drafting and reviewing P&L. • Nurturing a positive working environment • Monitor operations and initiate corrective action • Competitor analysis; stays current with competitors’ activities and conducts periodic analysis of shops. • Maintaining high coordination with kitchen and picking up orders during busy hours. • All administrative works. Payroll, end of month analysis, weekly sales analysis, incidents reports etc. • Preparing and presenting staffing/sales reports. • First aid.