Ahmed Idarus
Tawfeer Facilities LLC, Director of Reservations & Guest Relations
Job Type
On the job
Location
United Arab Emirates, Abu Dhabi
Personal Advantage
Successfully experienced in customer service ,7 years experience in hospitality industry,Tourism,Hospitality Management and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place,Highly Motivated and detailed oriented, committed to exceeding all objectives of employer and self.
Job Preference
No Preference yet
Experience
Director of Reservations & Guest Relations
2014-07 - 2020-11
Tawfeer Facilities LLC Director
Content
•Prepared and proposed operational plan to the top-level management
•Planned and implemented internal processes
•Assisted in company structure and hiring procedures
•Supervised all operational aspects of the company strategy
•Bridged communications between managers to ensure optimum performance of the company as a whole
•Ensured smooth internal work-flow and that deadlines were me
•Supervised staff from departments and provide constructive feedback to each of their line managers
•Coordinated and assisted with the preparation and production of company collaterals
•Contributed to the redesigning and restructuring of the company’s website
•Develop and implement plans and objectives for the department in an effective manner.
•Customer Relations and Communications.
•Oversee and coordinate daily operations.
•Assess and report progress in meeting department objectives.
•See to department staffing needs (e.g., interviewing, hiring, ongoing training and annual evaluations.
•Participate in budget development and monitoring of expenses.
•Generate necessary reports for the executive team read subordinates reports
•Oversee customer support processes and organize them to enhance customer satisfaction
•Generated and presented reports to the top-level management
Sales Manager
2020-11 - 2021-09
Etihad Khasm LLC Manager
Content
•Facilitated all logistics and man-power requirements
•Achieved growth and hitting sales targets by successfully managing the sales team
•Designed and implemented a strategic sales plan that expands company’s customer base and ensure its strong presence
•Managed recruiting, objectives setting, coaching and performance monitoring of sales representatives
•Built and promoted strong, long-lasting customer relationships by partnering with them and understanding their needs
•Presented sales, revenue and expenses reports and realistic forecasts to the management team
•Identified emerging markets and market shifts while being fully aware of new products and competition status
•Tracked sales goals and reporting results as necessary.
•Coordinated with marketing on lead generation.
•Successfully generated a lead of 52 corporate accounts, out of which 50 were realized as high business giving customers.
Assistant Operator
2021-10 -
Emdad Services LCC Operator
Content
• Monitors control panels or on site instruments in accordance with standard plant operating procedures and instructions, thus ensuring a continuous check on the efficient running of the plant and equipment in his assigned area.
• Operates equipment and facilities HSE standards along with instructions from his supervisor, takes immediate action in case of any abnormal function, disturbance or alarm either by adjusting process parameters in accordance with standard operating procedures or by referring to directed Senior Operator.
• Shuts down the plant partially or totally in case of emergency, and starts it up again in accordance with operating instructions or as Senior Operator.
• Logs operating incidents occurring during shift for records and for counterpart on the next shift, and discusses incidents with his supervisor.
• Leads firefighting operations in his area until taken over by high authority.
• Carry out First Line Maintenance and servicing as set by the work system guidelines and instructions.
• Ensures proper / safe housekeeping after completion of any maintenance job keeping work area clean, tidy and safe to work.
•Train and Supervise the operator (junior and senior)
Education
· Graduate
2007-11-27 - 2010-02-24
Khamis High School
