Mohamed Abderraouf Ferhati
AZ hotels & resorts, customer service representative
Job Type
On the job
Location
United Arab Emirates, Dubai
Chat
Personal Advantage
Friendly customer service professional committed to providing high-quality service and developing customer relationships. Offering excellent interpersonal skills and knowledge of conflict resolution to lead a team of other customer service representatives, Skilled at understanding customer and employee requests and meeting needs and facilitating sales techniques. Positive customer service professional with a strong history of surpassing customer expectations. Skilled at navigating stressful situations with calm, collected and professional attitude. Decisive communicator demonstrating superb active listening skills to resolve issues.
Job Preference
No Preference yet
Experience
customer service representative
2020-02 - 2022-07
AZ hotels & resorts Executive
Content
Demonstrated outstanding services knowledge to achieve high customer satisfaction levels. Developed effective communication strategies that built customer loyalty, brand awareness and customer satisfaction. Greet all guests and assist them with check-in and check-out. Maintain a positive attitude and friendly demeanor. Respond to all guest questions and requests. Answer and forward phone calls. Manage guest bookings and reservations. Keep a tidy and orderly workspace Processing meal and beverage requests and Accommodating general and unique requests. diffusing conflict or tense situations with guests
Education
GEOPHYSICS · College
2016-09-14 - 2020-05-13
Houari boumediene university of science & technology
Popular members
NANDAWULA ANGELLA
ANGELLA NANDAWULA DEIRA DUBAI +971 52 701 8749 nandawulangel256@gmail.com  Hiring Manager Dear sir/ma'am,            I enthusiastically submit my application for the waitress/server position you recently advertised on social media. I am confident that my experience as an energetic and hard working customer-service professional will provide the skills you are looking for. I am forwarding my resume for your review and consideration. Some key points that you will find relevant to your job opportunity include:       Track record of meeting and exceeding the needs of each customer in a warm and sincere fashion. A passion for food and a good knowledge of beverages.          Knowledgeable about appropriate table settings and service ware.       Excellent memory and capable of reciting, explaining and promoting a wide range of menu items.        Skilled in keeping record of multiple orders and accurately processing payments. Proven ability to work well under pressure and in a team environment.           Verifiable record of reliably completing shift requirements.         I pride myself on welcoming and engaging each customer in a friendly manner, responding quickly to their needs and efficiently resolving any concerns they may have.                     I would welcome the opportunity to meet with you to further discuss the waitress job opportunity.  Thank you for your time and consideration. Yours Sincerely Angella Nandawula
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