• Identified issues, analyzed information, and provided solutions to problems. • Proved successful working within tight deadlines and a fast-paced atmosphere. • Participated in team-building activities to enhance working relationships. • Resolved problems, improved operations, and provided exceptional service. • Improved operations through consistent hard work and dedication. • Increased customer satisfaction by resolving issues. • Worked within applicable standards, policies, and regulatory guidelines to promote a safe working environment. • Maintained excellent attendance record, consistently arriving to work on time. • Worked flexible hours across the night, weekend, and holiday shifts. • Maintained energy and enthusiasm in a fast-paced environment. • Prepared a variety of different written communications, reports, and documents. • Created plans and communicated deadlines to complete projects on time. • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor. • Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting. • Actively listened to customers' requests, confirming full understanding before addressing concerns. • Developed and implemented performance improvement strategies and plans to promote continuous improvement. • Conducted research, gathered information from multiple sources, and presented results. • Delivered services to customer locations within specific timeframes. • Collaborated with team members to achieve target results • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor • Demonstrated respect, friendliness, and willingness to help wherever needed

Work History Jun 2014 - Current Team Lead | Customer Service Specialist Advanced Communication Pvt ltd. Islamabad, Pakistan • Carried out day-to-day duties accurately and efficiently. • Identified issues, analyzed information, and provided solutions to problems. • Proved successful working within tight deadlines and a fast-paced atmosphere. • Participated in team-building activities to enhance working relationships. • Resolved problems, improved operations, and provided exceptional service. • Improved operations through consistent hard work and dedication. • Increased customer satisfaction by resolving issues. • Worked within applicable standards, policies, and regulatory guidelines to promote a safe working environment. • Maintained excellent attendance record, consistently arriving to work on time. • Worked flexible hours across the night, weekend, and holiday shifts. • Maintained energy and enthusiasm in a fast-paced environment. • Prepared a variety of different written communications, reports, and documents. • Created plans and communicated deadlines to complete projects on time. • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor. • Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting. • Actively listened to customers' requests, confirming full understanding before addressing concerns. • Developed and implemented performance improvement strategies and plans to promote continuous improvement. • Conducted research, gathered information from multiple sources, and presented results. • Delivered services to customer locations within specific timeframes. • Collaborated with team members to achieve target results • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor • Demonstrated respect, friendliness, and willingness to help wherever needed Apr 2010 - May 2014 Sales Consultant Advanced Communications Pvt ltd. Islamabad, Pakistan • Developed and delivered engaging sales presentations to convey product benefits. • Met with existing customers and prospects to discuss business needs and recommend optimal solutions. • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages. • Increased sales by offering advice on purchases and promoting additional products. • Increased sales by offering consultation on products and services and applying customer service and upselling techniques. • Retained excellent client satisfaction ratings through outstanding service delivery. • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness. • Expanded customer base and boosted profit within the product line. • Boosted brand awareness, implemented promotional campaigns, and employed sales tactics as part of territory development. • Served as liaison for company, and clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up, and customer relations. • Assisted in product placement and visual merchandising, maintaining an attractive and inviting appearance. • Effectively sold significant overstock of inventory, reducing overhead and improving cash flow. • Surpassed sales objectives for several consecutive years by cultivating productive client partnerships. • Enhanced territory operations through successful cold calling of area business leaders and establishing favorable contracts. • Met frequently with technical, product management, and service personnel to stay current on company offerings and business policies. • Achieved monthly sales goals by promoting product benefits and enrolling new clients. • Reached out to customers after completing sales to evaluate satisfaction and determine immediate service requirements. • Enhanced marketing and sales strategies to increase profitability and develop an organizational pipeline. • Attended advanced training sessions and conferences to increase product knowledge and productivity. • Trained and mentored new sales representatives. • Determined problem areas and resolve issues related to profitability and business objective achievement. • Automated contact management system, resulting in the better client organization and goal alignment.