-Develop HSBC Premier customer base & establish long-term relationships With an assigned Premier clientele portfolio. -Coordinate the total wealth of your clients by matching our financial and Investment product solutions to their financial needs. -Understood new challenges in a different fields with different customers. -Support improvement initiatives, and provide customer feedback on service And ensure compliance with audit requirements and quality assurance.

-Developed & promoted successful company sales & account management Personnel in leadership positions to drive company growth. -Applied strategic negotiation and sales closing skills to bring in new Accounts over a month. -Take proper care of customers & answer all their questions to help them Get the most out of the company's services. -Communicate with customers who have escalated issues to determine Beneficial resolution & ensure timely follow-up to verify that complaints Have been addressed and satisfied.

Oversee the performance of 8 outside sales representatives to meet the Monthly team goals. Develop sales representatives’ daily & long-term sales Objectives to ensure optimal time & resource management. Provide Professional training to maximize sales performance. Responsibilities -Coach & advice subordinates on how to target and increase sales Opportunities by providing the necessary guidance and support to Promote sales and service-driven culture. -Monitor staff performance and provide improvement opportunities to Enhance sales skills & product knowledge. Achievements  Exceed expectations &achieved 90% of sales goals. Set rigorous sales Expectations & regularly monitored performance to ensure peak sales.

-Ensuring that our members serviced with a high level of customer service Both via email/phone from the team and that their queries are dealt with To a high standard. -Acquisition and portfolio marketing activity to drive desired behavior and Achieve program KPIs. -Customer insights, reporting, and analytics. -Customer proposition and new product development. -Suggested some ideas for a “Loyalty Management System” to be easy to use. -Developed & implemented Loyalty Cases, & Reduced complaints as well.

-Managing & developing business accounts already on the base, ensuring The continuation of repeat business from long-term key accounts and Identifying new opportunities. -Constantly achieving targets set on a monthly/quarterly basis. -Maintain contacts with existing business customers. -Act upon department personnel issues including timely performance Reviews, counseling, and progressive disciplinary actions as needed. -Liaising with the business account managers from all networks & driving Them to deliver sales through the B2B Chanel, while also offering a high Level of customer service. -Understand & discover each individual need and demand from customers. -Have a thorough knowledge of the business customer offer and be able to Present it to a wide audience of potential and existing customers. -Prepare all needed reports for management. -Supported & exemplified all company policies, including professionalism, Teamwork, and positive communication, both internally & externally.

-Facility Management. -Supervising GS team duties and attendance. -Assets Management - Controlling all assets in the company & company’s Accommodation. -Vendor Management - Looking & communicating for suitable vendors. -Assuring the availability of supplementary material for all company locations. (Stationeries, pantry items, al required items from GS department). -Supervisory Drivers & Company vehicles. -Department Budget Management. -Follow up Risk Management / Risk Policy. -Follow up on HSE Management / HSE Policy. -Follow up on ISO-certified requirements. -Generating monthly report Admin & Business Administration department.