Mitali Samir Sabnis
Go Airlines (India) Private Limited, Mumbai - Bangalore - Hyderabad, India , Check Crew - In-flight Manager - Cabin Crew
Job Type
On the job
Location
United Arab Emirates, Dubai
Personal Advantage
Selected as one of the first six Air Hostesses by India’s first ever Low-Cost Carrier.
Later working as Check Crew / In-flight Manager with another airline, coordinating with different modules such as ground staff, sales department, catering department etc. and understanding needs of customers, keeping them satisfied became part of my life. My efforts were recognized by the Company with a commendation for ‘Excellence in Customer Service’.
Working as Guest Relations Executive at the city’s top Five Star Business Hotel provided me with an opportunity to interact with top business executives.
Working with two reputed airlines gave me an experience in dealing with large number of general public as well as coordinating with different departments and authorities all at the same time.
It inculcated time management and leadership skills in me.
Job Preference
No Preference yet
Experience
Facilitator
2001-04 - 2004-01
Shikhar Outward Bound Institute, Mumbai, India Executive
Content
Facilitating for Corporate Training Programs in Team Building, Leadership and Conflict Resolution. Facilitation of dialogues within participants of programs and providing them with necessary inputs in order to enable them to understand required concepts.
Cabin Crew
2004-06 - 2005-06
Air Deccan, Bangalore - Hyderabad, India Attendant
Content
Attending and serving airline passengers, carrying out onboard sales and services.
Senior Customer Service Associate
2005-09 - 2005-11
Accenture Services Private Limited, Mumbai, India Executive
Content
Responding to incoming calls from customers on queries / requests / complaints.
Customer Care Officer
2005-11 - 2006-03
Convergys India Services Private Limited, Mumbai, India Officer
Content
Responding to incoming calls from customers on queries / requests / complaints.
Guest Relations Executive
2006-04 - 2006-09
ITC Grand Maratha Sheraton, Mumbai, India Executive
Content
Receiving and attending Hotel’s clients.
Check Crew - In-flight Manager - Cabin Crew
2006-09 - 2011-09
Go Airlines (India) Private Limited, Mumbai - Bangalore - Hyderabad, India Manager
Content
To check the performance of Cabin Crew members, performing duties as Team Leader, Co-coordinating with different modules, serving airline passengers, carrying out onboard sales and services.
Recruitment Consultant
2011-11 - 2012-04
IFCM Counsellors Private Limited, Mumbai, India Staff/Employee
Content
To source and recruit candidates for India and Africa, as per client’s requirements.
Executive – Recruitment Operations
2012-10 - 2013-06
Corporate Manpower Services, Duaa Group, Mumbai, India Staff/Employee
Content
To source and recruit candidates for India and Africa, as per client’s requirements.
Customer Service Representative
2013-06 - 2014-07
FedEx Express, Mumbai, India Staff/Employee
Content
Handling Import - Exports queries and issuing Delivery Orders and Cargo Arrival Notices to different locations in India.
Deputy Manager
2014-09 - 2021-05
Axis Asset Management Company Limited, Mumbai, India Assistant Manager
Content
Processing and monitoring daily transactions and payouts, handling Redemption / Dividend delayed interest payment cases, coordinating with AMC branches and Bank branches for wrong credit / twice credit / excess credit cases, handling investor’s queries / requests / complaints, preparing monthly – by-monthly – yearly compliance reports, preparing SEBI reports / co ordinating with team of Registrar and transfer agents for transactions processing, processing Account Statement requests, coordinating for Investor Awareness Programs, vendor management.
Education
B.Com. · Bachelor
1996-06-01 - 2001-04-01
Mumbai University
Diploma in HR Management · Postgraduate
2002-06-01 - 2003-07-31
Welingkar Institute of Management, development and research
