Osman Adawi
El-Nielein Bank , Customer service representative - National service
Job Type
On the job
Location
United Arab Emirates, Abu Dhabi
Personal Advantage
I am a Creative professional and collaborator person with 5+ years experience devoted to
product,(3 years and half a year) as a geologist (project Manager and team Leader ).
In-depth knowledge of manufacturing processes, materials, applications, licensing with
external partners and approval standards. Proficient at multitasking and management of
large 10+ or small 4 person teams with a proven track record for being highly efficient at
developing budget sensitive product using group brainstorming, innovation and planning.
Also I have (18 months) experience as human resources officer rotated in many functions of
HR department.
Also i served my National Service Period as Customer Service Representative in Bank of
El-Nielein for (18 months).
Job Preference
No Preference yet
Experience
Customer service representative - National service
2015-12 - 2017-07
El-Nielein Bank Internship / Traineeship
Content
●Served as a Direct customer service representative and i was responsible for opening various accounts,
internal transfers and local bank branches, issuing different bank checks and
counter checks.
● Worked in the tellering and incoming treasury department.
● Served in the electronic clearing department, where I was responsible for
receiving incoming and outgoing clearing checks, verifying check data,
customers, magnetic coding line and checks scanning operations.
● Responsible for assisting customers with electronic payment services,
electronic payment services such as customs and government transaction.
● Served as a customer service employee-call center, and my responsibility
was handling and resolving customer complaints ,receipt of loss reports,
Receiving reports about broken ATMs and transferring them to the competent
authorities, and various Inbound and outbound calls.
Human resources Officer
2017-07 - 2019-02
Aquamarine Engineering Officer
Content
● Enhanced team workflows and employee job satisfaction by coordinating
communication between managers and employees.
● Managed to help the HR manager in the job interviews and conducted exit
surveys to verify compliance with HR best practices.
● Managed to help in recruitment paperwork and hiring details for promotions
and lateral position changes.
● Promoted employee engagement with organizational objectives during new
employee orientations and industry conventions.
● Pre-screened resumes prior to sending to corporate hiring managers for
consideration.
● Partnered with departmental managers to ascertain hiring needs and
subsequently provide candidate recommendations.
● Managed to monitor employee performance and discipline as per company
regulations and policies.
Geologist - Project manager
2019-02 - 2022-04
Habeeb Adawi Mining Manager
Content
● Supervised of several workers, technical teams and interns geologists while
completing site suitability studies over course of projects.
● Managed to be responsible from various sampling program and preparation of
samples for chemical analysis.
● managed several gold water mills and ore crushers and setup a gold ore
processing plant using vat leashing.
● Participated in continuous improvement by generating suggestions, engaging
in problem-solving activities to support teamwork.
● Mapped soil profiles using groundwater wells and excavations.
● Offered friendly and efficient service to stakeholders, handled challenging
situations with ease.
● Helped my employer to save [40,000 dollars per month] for the company by
carrying out geophysical studies for group of groundwater aquifers and
supervising their drilling operations near to the minerals ore processing plant
and solving the water problem that the company was facing.
● Lead the establishment of the plant of the Carbon in Column( VAT leaching)
and responsible for planning, implementation , and execution of technical
project elements.
● Managed to be responsible of Operations, maintenance, materials and waste
management and leading project technical reporting to high standards to meet
the plant strategy.
● Develop a plan for budgets and value stream management.
● Develop a plan for all occupational health and safety procedures.
● Improved operations through consistent hard work and dedication
Education
Geology · Bachelor
2011-11-25 - 2018-10-22
University of Khartoum
