Housekeeping Supervisor Key Responsibilities  To conduct departmental opening up / closing down procedures according to shift allocation.  To systematically check all bedrooms (departures, stays, ready vacant rooms) to ensure they have been cleaned and serviced to brand standards  To supervise the work of the room attendants providing assistance and support and taking corrective measures should the standard of work deviate from the Hotel standards  To regularly hand back ready rooms to reception to ensure that no guests are waiting for rooms.  Inform the office Co-coordinator of any discrepancies extra departures, extended stays or vice-versa  To ensure any V.I.P or special requirements are provided and are ready for guests on arrival.  To make sure that you carry out the day briefing and the 15 minutes training with all the room attendants and Housekeeping associates.  The co-ordination of training and orientation of your team members. Maintaining training records and updating accordingly and assisting in the measuring of Hotel standards  To attend or hold training sessions when required  To carry out your teams 1;1 meetings and staff appraisals  Report and follow up on all maintenance requests on a daily basis.  Ensure that occupied rooms are serviced no later than 15.

Departmental Trainer Key Responsibilities:  Analyse employee development within your respective division in conjunction with the Department Head and identify employee development needs arising from the departmental business plan and operational requirements  Create and develop the Housekeeping training materials and programs to meet the needs of the hotel Welcome new Colleagues, create and develop their welcome plans  Prepare 6-months departmental employee development plan based on identified needs and in line with the standard of the Managing Employee Development program  Conduct on-job training sessions to the standard of the On-Job Training Certificate program  Consult with the Employee Development Manager and Department Head for the co-ordination of departmental employee development courses  Evaluate on a monthly basis the effectiveness of departmental employee development activities carried out and update the departmental employee development plan as necessary  Oversee the job training of new and existing employees  Prepare and participate in the organized departmental employee development standards reviews o Housekeeping Supervisor Key Responsibilities  To conduct departmental opening up / closing down procedures according to shift allocation.  To systematically check all bedrooms (departures, stays, ready vacant rooms) to ensure they have been cleaned and serviced to brand standards  To supervise the work of the room attendants providing assistance and support and taking corrective measures should the standard of work deviate from the Hotel standards  To regularly hand back ready rooms to reception to ensure that no guests are waiting for rooms.  Inform the office Co-coordinator of any discrepancies extra departures, extended stays or vice-versa  To ensure any V.I.P or special requirements are provided and are ready for guests on arrival.  To make sure that you carry out the day briefing and the 15 minutes training with all the room attendants and Housekeeping associates.  The co-ordination of training and orientation of your team members. Maintaining training records and updating accordingly and assisting in the measuring of Hotel standards  To attend or hold training sessions when required  To carry out your teams 1;1 meetings and staff appraisals  Report and follow up on all maintenance requests on a daily basis.  Ensure that occupied rooms are serviced no later than 15.