 Provide the team with a vision of the project objectives and motivate/inspire team members.  Handling cross sell activity, including Balance transfers, payment plans, cash on card, auto insurances, Home insurance, personal insurance.  Assisted selling of credit card facilities to customers by problem solving and collaboration.  Handling customer queries through sophisticated system with productive solutions.  Initiate sub-groups/sub-teams as appropriate to resolve issues and perform tasks in parallel.  Work with functional managers and the team sponsor to obtain necessary resources tosupport the team's requirements while escalating issues which cannot be resolved.  Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance.