Lahiru De Silva
Abu Dhabi City Golf Club, Front Desk Receptionist/Cashier
Job Type
On the job
Location
United Arab Emirates, Abu Dhabi
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Personal Advantage
An organized, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritize, and able to organize, train and monitor teams. Seeking a new, challenging role which will utilize existing skills.
Job Preference
No Preference yet
Experience
Front Desk Receptionist/Cashier
2014-12 - 2020-02
Abu Dhabi City Golf Club Coordinator
Content
•Answer phones and manage correspondence. •Preparing salary reports of the golf professionals at the end of each month. •Greet and check-in visitors and helping them with what they need to know. Overseeing the relationship with customers handled by your team. •Assist the customers with scheduling golf lessons and booking. •Maintain file system and assist with data entry. •Maintain inventory of office supplies. •Perform other clerical tasks as needed. •Expanding the customer base by upselling and cross-selling. •Check and Reply to all the emails daily basis. •Handling Cash/Card Transactions of customers and sell them Golf Lesson packages, Golf Memberships or Practice Balls. •Maintaining Commission/Total Sales Reports of the Golf professionals and submit to the accounts at the end of each Month. •Handling Email inquiries Phone calls and up selling the products to grow the revenue of the company. •Perform basic math functions to collect payments and make change. •Take a tally of the funds in the cash register when required during a shift and produce transaction reports.
Customer Relations Manager
2020-03 - 2022-07
P.B International Manager
Content
•Building and maintaining profitable relationships with key customers. •Overseeing the relationship with customers handled by your team. •Resolving customer complaints quickly and efficiently. •Keeping customers updated on the latest products in order to increase sales. •Meeting with managers in the organization to plan strategically. •Expanding the customer base by upselling and cross-selling. •Understanding key customer individual needs and addressing these. •Conducting business reviews using CRM programs. •Knowing your competition and strategizing accordingly
Education
Commerce Stream · College
2009-01-05 - 2011-08-30
Dharmaraja College
Popular members
Ranjan Wewala
This is Ranjan Wewala, a B.Sc. Engineer with Post Graduate qualifications having 23 years of overall experience including 10 years of Gulf Experience. I have good functional experience in the hotel industry as an Executive Housekeeper. My typical Job Responsibilities include: • Working under pressure and maintaining a calm attitude when required. • Accommodating different nationalities, religions, backgrounds, and beliefs. • Provide support to positions both above and below. • Cash handling and accurate recording of financial reports both opening and closing. • Completion of the required checklist to a high standard. • Work safely and in a manner that is mindful of the environment. • Assist and support colleagues in daily duties. • Work to achieve goals and targets set by the Housekeeping Director. • Report any equipment failures to the correct departments. • Maintain cleanliness around the restaurant, hostess desk, and lobby areas. • Finalize and record the financial reporting duties with accurate figures sending them promptly to senior management. • Reassure the guest’s satisfaction upon their departure. A major part of my career is working at Araliya Resort & Spa, Unawatuna in Sri Lanka, and spent in the Gulf, in Saudi Arabia and Qatar and I am good at handling a team of workers and extracting efficient work from them. With all my experiences gained through all these years, I am sure I can provide a good service with high levels of safety and efficiency.
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Ehab Tanaghwa
I am a highly competent and skilled manager with expertise driving efficient sales and hospitality operations. I have a wide variety of knowledge and experience that will enable me to contribute to your establishment's success. Self-motivated individual with a passion to perform consistently with an openness to learn new skills by working towards self-development and organizational growth. Over 15 years of hospitality (Housekeeping, Sales, Front Desk operations, Cruise, guest services) experience in the USA, Egypt, Kuwait, and UAE Dubai along with my proven ability to analyze market situations has groomed me into an individual with expertise in understanding hotel operations, organizational strategy aimed at running smooth operations of the hotel, maintaining the relationship with guests, travel agents and corporate, consistently involved in coaching, training, developing and mentoring the team members and increasing revenues. Implementing brand standards and initiatives while striving for ongoing service enhancement. Playing a key role in construction, renovation, and expansion projects to maximize revenues and stimulate business development and build-out efforts. Overseeing staff development and management—including recruitment, training, and coaching ‘to encourage progressive professional development and stimulate top-flight team performance. Realizing consistent bottom-line improvements through effective networking, communication, problem-solving, and presentation abilities.
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