Lahiru De Silva
Abu Dhabi City Golf Club, Front Desk Receptionist/Cashier
Job Type
On the job
Location
United Arab Emirates, Abu Dhabi
Personal Advantage
An organized, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritize, and able to organize, train and monitor teams. Seeking a new, challenging role which will utilize existing skills.
Job Preference
No Preference yet
Experience
Front Desk Receptionist/Cashier
2014-12 - 2020-02
Abu Dhabi City Golf Club Coordinator
Content
•Answer phones and manage correspondence.
•Preparing salary reports of the golf professionals at the end of each month.
•Greet and check-in visitors and helping them with what they need to know. Overseeing the relationship with customers handled by your team.
•Assist the customers with scheduling golf lessons and booking.
•Maintain file system and assist with data entry.
•Maintain inventory of office supplies.
•Perform other clerical tasks as needed.
•Expanding the customer base by upselling and cross-selling.
•Check and Reply to all the emails daily basis.
•Handling Cash/Card Transactions of customers and sell them Golf Lesson packages, Golf Memberships or Practice Balls.
•Maintaining Commission/Total Sales Reports of the Golf professionals and submit to the accounts at the end of each Month.
•Handling Email inquiries Phone calls and up selling the products to grow the revenue of the company.
•Perform basic math functions to collect payments and make change.
•Take a tally of the funds in the cash register when required during a shift and produce transaction reports.
Customer Relations Manager
2020-03 - 2022-07
P.B International Manager
Content
•Building and maintaining profitable relationships with key customers.
•Overseeing the relationship with customers handled by your team.
•Resolving customer complaints quickly and efficiently.
•Keeping customers updated on the latest products in order to increase sales.
•Meeting with managers in the organization to plan strategically.
•Expanding the customer base by upselling and cross-selling.
•Understanding key customer individual needs and addressing these.
•Conducting business reviews using CRM programs.
•Knowing your competition and strategizing accordingly
Education
Commerce Stream · College
2009-01-05 - 2011-08-30
Dharmaraja College
