Process and confirm guest room reservations made by clients on the phone, letter, or fax. Input all reservations into the computer, recording all pertinent information and attend to enquiries, complaints, and requests regarding reservations. Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities. Show complete product knowledge, understand rate structure, and apply rate management. Maintain established filing system for all correspondence and collate reports as required by Reservation Manager or Supervisor. Promote and maintain good public relations and endeavors to maximize business Maintain an accurate room status at all times. Ensure all incoming calls are answered as per the Rotana standards, information received. by fax is inputted and check constantly the incoming e- mails