• Serving as first point of contact for guests calling or visiting the hotel • Welcoming guests upon their arrival and assigning rooms • Managing online and phone reservations • Proactively attending to guest needs • Providing information about hotel, available rooms, rates and amenities • Responding to guest complaints in a timely and professional manner

Experienced Front Office and Customer Service professional who excels at resolving complex issues, multitasking, establishing strong rapport, driving brand loyalty, and increasing guest engagement.