Determine the needs of 30 visitors per day and match them with the appropriate department. Answer incoming phone calls and return missed calls, respond to voicemails and emails and distribute incoming mail Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Appropriately suggested additional items to customers to increase restaurant sales.

Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments. Preparing foods, such as sandwiches or baked goods, and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers. Packaging food and beverages for sale. Cleaning and restocking work and dining areas, emptying trash, and sanitizing equipment and utensils. Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality. Updating signage and displays to attract customers. Taking inventory and replenishing items in display cases, at tables, or behind the counter. Adhering to all food safety regulations and quality controls.

Sets tables as per outlet standard prior to guests arrival. Knowledgeable of all ingredients and prices of the food and beverage listed on the menu. Up sells or promotes all specials advertised in the outlets as well promoting slow moving items. Ensures that food and beverage orders are of a consistently good standard and delivered in a time manner. Communicates with the kitchen about the orders and being very clear about special wishes of guests

Acquire a thorough understanding of key customer needs and requirements. Expand the relationships with customers by continuously proposing solutions that meet their objectives. Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals. Communicating and collaborating with the advertising, design, marketing, sales and logistics department to ensure that key client's needs are met. Provide strategic key account management Drive sales of strategic products Manage relationships and ensure high levels of customer satisfaction Perform consistent annual reviews, new product introductions, sneak peaks for targeted customers