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Sylvester Owambo

Paramount Hotel Dubai, Guest Service Agent

Job Type

On the job

Location

United Arab Emirates, Dubai

Chat

Personal Advantage

I do believe in the art of service delivery and exceeding the steps of service when it comes to serving clients, ensuring their experience leaves a lasting impression of not only the service they’ve received but also the team. While working with renowned names in the hospitality industry, like Topgolf Dubai, and currently Paramount Hotel. I have been able to have a huge career and personal growth, gaining diverse knowledge and experience on various issues and problem solving situations that have led me to gain customer satisfactory experience. My three years on, experience, in the hospitality industry that I bring with me, compounded with my work ethic and outward personality will be an amazing addition to any team.

Job Preference

No Preference yet

Experience

Guest Service Agent

2021-09 -

Paramount Hotel Dubai Staff/Employee

Content

Working at a signature Californian restaurant specialised in American cuisine of stake and seafood where I have been able to develop exceptional relationships while welcoming and seating up to 100 guests per week, answering calls and making reservations using reserve out software system. Led a high volume of tasks requiring strong planning abilities, including planning and purchasing FnB items and accurately accepting placed orders to assigned rooms. Rendered a standard of service that exceeded customer expectations by ensuring a full understanding of all requirements and quick resolution of issues and guest complaints on matters related to the food or drinks. • Made substantial contributions as part of the inter-departmental committee that brought forward ideas to increase revenue by 25% in the aftermath of Expo 2020. • Currently working together with the FnB departmental committee to create a restaurants’ hotelier App. • Improved team collaboration and teamwork skills by teaching chess lessons.

Guest Service Agent

2021-09 -

Paramount Hotel Dubai Staff/Employee

Content

Working at a signature Californian restaurant specialised in American cuisine of stake and seafood where I have been able to develop exceptional relationships while welcoming and seating up to 100 guests per week, answering calls and making reservations using reserve out software system. Led a high volume of tasks requiring strong planning abilities, including planning and purchasing FnB items and accurately accepting placed orders to assigned rooms. Rendered a standard of service that exceeded customer expectations by ensuring a full understanding of all requirements and quick resolution of issues and guest complaints on matters related to the food or drinks. • Made substantial contributions as part of the inter-departmental committee that brought forward ideas to increase revenue by 25% in the aftermath of Expo 2020. • Currently working together with the FnB departmental committee to create a restaurants’ hotelier App. • Improved team collaboration and teamwork skills by teaching chess lessons.

Education

High School Diploma · Undergraduate

2009-01-02 - 2012-11-15

Corner Brook School

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