• Managed staff schedule, planning workloads effectively and strategically. • Built customer retention and satisfaction by delivering top-quality service. • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently. • Interviewed, hired and trained employees on procedures and requirements, maintaining competent, high-performing teams. • Identified operational problems and proposed solutions to management, improving service efficiency. • Set and managed operational schedules with proper coverage to meet customer service demands. • Created and submitted progress reports to upper management. • Resolved customer complaints with 100% positive outcome. • Maintained brand identity, verifying visual and grooming standards were reflective of brand image. • Coached team to deliver top-quality customer service and uphold brand values. • Maintained daily transactions records, enabling diligent financial monitoring and assessment. • Improved store operations by harnessing sales data and customer feedback. • Analyzed sales and marketing information to update strategic plans. • Trained new staff on store procedures and policies, developing knowledgeable, confident teams. • Limited financial discrepancies, accurately controlling monthly operations budget while delivering positive results.

• Generated invoices based on established accounts receivable schedules and terms. • Installed internal controls and set up standard procedures for business accounting systems. • Organized and carried out month-end, quarterly and year-end processes. • Conducted regular reviews and official audits to validate recordkeeping and controls. • Reviewed and certified official financial statements for presentation to shareholders and governing bodies. • Assisted with developing and ongoing control of costing and pricing systems for business goods. • Compiled financial data for business forecasting and budgeting. • Analyzed budgets and financial projections for accurate reporting of company performance. • Prepared detailed models, reports and charts highlighting complex financial information. • Trained new employees on accounting principles and company procedures. • Advised management on financial details related to business operations, inventory levels and budgets.

• Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues. • Resolved complaints with proactive problem-solving and analysis. Advised management of customer service trends, creating proactive strategies to maintain best practices. • Improved company processes by analyzing customer feedback and service trends. • Offered detailed advice on product and service benefits. • Improved customer retention by 100%, through service and account management. • Provided professional and helpful support to new and existing clients. • Adhered strictly to policies and procedures for continued company compliance. • Maintained working knowledge of available products and services. • Audited calls and service levels to maintain high standards. • Managed banking and accounts with expert finance knowledge. • Explained benefits and advantages of different product and service offerings to customers. • Processed customer correspondence, reducing communication delays for improved client satisfaction ratings. • Managed high-volume customer queries simultaneously through effective multitasking. • Helped new staff acclimate to customer service team and mentored on strategies for success. • Shared customer feedback and suggested improvements to enhance team performance. • Applied conflict management to stressed and concerned customers. • Implemented customer follow up to uphold service standards.