● Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores. ● Recommended products based on solid understanding of individual customer needs and preferences. ● Maintained supply levels in counter and customers areas to meet typical demands. ● Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily. ● Sanitized equipment and wiped down counters and tables to prevent spread of germs. ● Educated staff by sharing knowledge and expertise of coffees. ● Listened carefully to customer requests and created personalized, delicious beverages, which improved sales. ● Completed over successful daily cash audits to correctly balance drawers at end of each shift. ● Upsold specialty items with beverages, increasing store sales. ● Prioritized drink requests while managing interruptions. ● Made and served brand specific café beverages per day with speed, quality and consistency. ● Maintained regular and consistent attendance and punctuality. ● Elevated customer loyalty by using strong communication abilities to resolve customer problems.

● Maintained supply levels in counter and customer areas to meet typical demands. Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly. ● Trained new team members with positive reinforcement and respectful, encouraging coaching. ● Learned every menu preparation and numerous off-label drinks to meet all customer needs. ● Elevated customer loyalty by using strong communication abilities to resolve customer problems. ● Complied with standards for merchandising stocking and storing product. ● Prioritized drink requests while managing interruptions. ● Updating and creating coffee shop recipes. ● Teaching other barista on how to maintain our recipes and bar handling.