• Built strong relationships with customers through positive attitude and attentive response. • Preparing and compiling various reports pertaining to process, and productivity • Enhancing customer satisfaction matrices through ensuring adherence to service quality standards. • Supervising and monitoring the performance level of the service staff for ensuring superior customer service and accomplishment of service standards . • Taken key decisions in the absence of the manager. • Developed the standard operating procedures and training manual for the restaurant along with the manager. • Optimized customer support by establishing collaborative service environments through targeted operational initiatives

• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance. • Planned operations to effectively cover needs while controlling costs and maximizing service. • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition. • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction. • Identified team weak points and implemented corrective actions to resolve concerns. • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste. • motivated staff to achieve challenging objectives in fast-paced culinary environments