Deepu Suresh
Al Ain Rotana, Team Leader
Job Type
On the job
Location
United Arab Emirates, Al Ain
Personal Advantage
Astute supervisor dedicated to comprehensive leadership for cutting costs and maximizing quality. Great multitasker with training in Food and Beverage management and extensive experience in food service. Committed to enhancing customer experiences. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Job Preference
No Preference yet
Experience
Team Leader
2012-05 - 2018-03
Al Ain Rotana Team Leader
Content
• Built strong relationships with customers through positive attitude and attentive response.
• Preparing and compiling various reports pertaining to process, and productivity
• Enhancing customer satisfaction matrices through ensuring adherence to service quality standards.
• Supervising and monitoring the performance level of the service staff for ensuring superior customer service and accomplishment of service standards .
• Taken key decisions in the absence of the manager.
• Developed the standard operating procedures and training manual for the restaurant along with the manager.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives
Restaurant Supervisor
2018-04 -
Rotana Hotels and Resorts Senior Supervisor
Content
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Planned operations to effectively cover needs while controlling costs and maximizing service.
• Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• motivated staff to achieve challenging objectives in fast-paced culinary environments
Education
Bachelor in Hotel Management · Bachelor
2006-03-05 - 2009-04-10
Bangalore University
