Siddhartha Dewan
Rivoli Group llc, Customer care representative
Job Type
On the job
Location
India, Darjeeling
Chat
Personal Advantage
I have around 16years of work experience varying from a call center agent to customer care representative to an HR Administrator 13years UAE experience. A quick learner, team player and a go getter.
Job Preference
No Preference yet
Experience
Customer care representative
2014-07 - 2021-03
Rivoli Group llc Staff/Employee
Content
Interacting with customers over phone & by email for:  Approval of repair estimates.  Conveying any repair related information.  Handling the basic level queries of the customers, providing solutions.  Interacting with retail outlets for any service related queries.  Coordinating with the respective internal team members for finding solutions of issues.  Escalating of relevant issues to Managers.  Maintaining of the Monthly cost to the brand report.  Evaluating the products and issuing the replacement of the faulty products and keeping their records.  Brands Handling: - Harry Winston, Breguet, JLC, Zenith, Bremont other Swiss brands.
Education
Arts · Master
2007-08-06 - 2009-10-08
North Bengal University
Popular members
Ismail Baber
Dear Sir/Madam, I am writing to express my interest in the job opening at your organization. I learned about your firm from social media, friends and other available platforms and I have immersed myself in your outstanding work in this sector. Currently major in Human Resource Management, with a minor in statistics, accounting and marketing and received my degree in 2016. While I have a comprehensive HR, administration and marketing background, my emphasis is on continuous growth and improvement. I feel that your organization places prominence in areas of my interest and having privilege of serving with you will increase my learning opportunities and give me the exposure I need to advance my career while using what I have already learned to contribute positively towards mutual goals achievement. Previously, I held the position of Product Promoter for almost six years with Flow Pharmaceuticals in Mardan region from 2006-2011. While continuing my studies of B.Com and MBA, I fully utilized some internship in private and government sector in their HR and admin departments for 2014-15. I served as full time Assistant to STP executive in Pakistan Tobacco Company with responsibility of data gathering, compiling and report generation for their annual global audit for the year 2017-18. I got the opportunity to work in HR section ''G'' of Oil and Gas Development Company (OGDCL) as CSR intern for the year 2018-19. In marketing area, I served as Distribution Executive with Khyber Tobacco Company (KTC) in Rawalpindi/Isbd territory 2020/21. I believe my areas of experience could be of interest to you, as I read that you are looking to grow your team. I would like the opportunity to meet with you and discuss the opportunity you have available. Please let me know if you have any question(s) or would like to see my credentials. You can reach me by phone at +971 50 93 70 761 or by email at ismailbaberhbl@gmail.com. Thank you for your consideration. Sincerely,
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