• Managing the hotel check in and check out processes. • Answering questions and requests of the guests using the english language. • Helping with administrative tasks at the front desk. • Managing guest bookings and reservations. • Maintaining a positive attitude and friendly

• Handle customer complaints and endorse them to the manager • Ensure speed and accuracy in serving food orders • Collect payments from the customers • Work as per duty schedule and shift • Comply with the company health and safety policies and procedures • Prepare the table by setting up linens, silver wares, and glasses • Make menu recommendations, answering questions, and sharing additional information about the restaurant menu

• Communicating with kitchen staff directly via computer. • Prepare appetizers, salads and cold dishes. • Take orders and serve food and beverages to patrons. • Answer questions about the menu and make recommendations if appropriate. • Greeted guests pleasantly and professionally • Promoting positive customer experiences from arrival to departure.