Umar farooq Shaik
Go first Airlines , Cabin crew supervisor
Job Type
On the job
Location
United Arab Emirates, Dubai
Personal Advantage
My Name is Umar farooq, born and bought up in bangalore( India)
I'm a B.com graduate from oxford college of business management. And a diploma holder in hospitality and tourism.
I'm hard working and a flexible person.
I know the importance of excellent customer service for being reliable and adaptable, so i will be always available to help your business grow as an when needed, if I'm hired.
Thank you
Job Preference
No Preference yet
Experience
Cabin crew supervisor
2009-04 - 2018-05
Go first Airlines Supervisor
Content
Assist passengers with unique needs.
Attend pre‐flight briefings on duties and requirements of upcoming flights.
Carry out pre‐flight checks on functionality of in‐flight systems and galley equipment.
Conduct duties to maintain cabin cleanliness.
Conduct in‐flight passenger announcements & in‐flight sales for passengers.
Identify and report undesirable passenger behaviours.
Inform passengers of safety risks and procedures during air turbulence.
Inspect cabins before take‐offs to ensure compliance with safety and security
regulations.
Patrol cabins and carry out checks throughout the flights to ensure passenger safety
and security.
Perform emergency drills according to Standard Operating Procedures (SOPs).
Provide basic first‐aid treatment.
Respond to passengers’ queries and offer assistance promptly.
Serve meals and refreshments to passengers when needed.
Utilize defibrillators on in‐flight passengers when needed.
Guest coordinator
2019-01 - 2020-12
Sanhok Aladdin pvt ltd Coordinator
Content
Establish and maintain a good relationship with the customers.
Enforce rules and regulations of recreational facilities in order to maintain discipline
and ensure safety.
Organize, lead, and promote interest in recreational activities such games, camping,
tournaments
Administer first aid according to prescribed procedures, and notify emergency medical
personnel when necessary.
Announce the arrival of visitors/clients and schedule of students accordingly.
Supervise and coordinate the work activities of personnel, such as training staff
members and assigning work duties.
Meet and collaborate with agency personnel, community organizations, and other
professional personnel to plan balanced recreational programs for participants.
Meet with staff to discuss rules, regulations, and work‐related problems.
Customer relationship manager
2021-02 - 2022-05
IBE Forum Officer
Content
To develop an annual sales and marketing plan to maximize revenue / profit and meet
budgeted targets.
Promote the conference & training facilities to existing and new customers through
face to face meetings and presentations, visits and telephone calls, including show
rounds and attendance at key industry events.
Undertake in‐depth account management to develop strong customer relationships
and carry out all duties with high levels of customer care ensuring high levels of
customer satisfaction.
Dealing with HNI clients and maintaining profitable relationship with purpose of
achieving the target and the goal.
To establish and manage sales systems ensuring details of all client enquiries, profiles,
their requirements and interests, and relevant sales activity are kept up to date.
Responsible for the line management of the reactive Sales Executive.
To assist the conference team in the delivery of conference activity, where additional
support is needed.
Education
Commerce · Bachelor
2005-05-02 - 2008-06-24
Bangalore University
Hospitality and Tourism · Acredited short courses
2008-08-18 - 2009-04-10
Avalon Aviation Academy
