Establishing the technical needs of the customer and suggesting appropriate products, Customer Services

Network Security administration with SOPHOS Firewall, Initiates and maintains policies and Conduct Cyber Vulnerability . Troubleshoot issues and provide IT support for local and remote End-users. Install and configure Windows OS, Office 365, MS-Outlook. Resolve issues which through IT Helpdesk ticketing tool as per client ITIL. Install and ensure update of SYMENTEC EndPoint Protection Antivirus.. Configuring domain within the tool and create and edite user accounts information, reset user passwords and removed access to the network utilizing Active Directory. Monitoring network performance and ensure system availability for eligible employees, Wireless control and access points. Configure and install various network devices and services (Firewall, VPN...) Ensure the systems are kept up-to-date including versions and patch update. Take care of Customer service like Business production system issues. Troubleshoot and resolve all issues related to systems functionality such as laptops, printers, cloud, antivirus, software, storage, backup. Create new Virtual Servers and install required software. Managing FTP server and assign folder level permissions for users and groups. Support and develope web applications using PHP, MySQL, Html and Css . Manage the company WordPress website, and create Shopify websites