Provide information assistance regarding locations of airlines, terminals, concessions and any other airport information for over thousand travellers per day Ensure all passengers are delivered to their wanted destinations satisfactorily and safely Assist passengers with check-in procedures. Deal with customer service concerns and complaints. Ensure continuous communications with control department. Assist in keeping control department aware of progress of passenger flow. Provide professional wheelchair assistance to all passengers in need. Provide translations services for the passengers when needed. Keep control department updated on progress of additional last minute bookings. Ensure adherence to airport regulations. Undertake other tasks as required.