Noor Mohammad Ali
Iberotel Miramar Al Aqah beach resort, Senior front office supervisor
Job Type
On the job
Location
India, Mumbai
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Personal Advantage
A highly motivated and successfully working as a senior Front Office Supervisor and Trainee Duty Manager with Over 9 years of progressive experience in performing reception and front desk activities. Ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency. Professional in telephone and front-desk within a high-volume environment. Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times. Consistently praised by management for the quality and attention to detail, exemplary customer service delivery and team-player attitude.
Job Preference
No Preference yet
Experience
Senior front office supervisor
2014-04 -
Iberotel Miramar Al Aqah beach resort Senior Supervisor
Content
Supervise front desk agents, ensuring the correct sequence of events for proper registration and check out of guests. Assign specific tasks to front desk agents relative to credit, missing addresses, registration cards, posting charges….and over all cleanliness and organization of front desk. Perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. Maintain a daily log of the guest’s opportunities with corrective action steps. Follow up any unresolved situations in timely manner and pass on appropriate information to the manager for handling. Implements and monitors the job combination between reception and cashiering. Prepare the weekly schedule of the guest service agents.
Education
Commerce · Bachelor
1992-06-10 - 1995-10-10
Ghanshamdas poddar commerce College
Popular members
Muhammad Arfid
Respective....Sir/Mam I hope this message finds you well. My name is Mahammed Arfid, and I recently came across a promising job vacancy in your organization. I am reaching out to express my strong interest in joining your company and leveraging my experience and expertise in a variety of fields such as sales, cashier, and accounts. With a proven track record in these areas, With a strong background in cashiering within the electronics field, coupled with extensive experience as a Retail Sales Manager in a textile matching center, I am confident in my ability to contribute to your team and deliver exceptional customer service. During my time as a cashier in Sharjah, UAE, I gained valuable experience in handling cash transactions, processing payments, and ensuring accurate point-of-sale operations. I developed excellent attention to detail and a strong ability to multitask, enabling me to efficiently handle customer inquiries, resolve complaints, and maintain a friendly and professional demeanor in fast-paced environments. Moreover, my expertise in the electronics field allowed me to provide product recommendations and technical support to customers, ensuring their satisfaction and repeat business. Furthermore, my experience as a Retail Sales Manager in a textile matching center honed my skills in managing teams, driving sales, and fostering customer relationships. I successfully implemented sales strategies, resulting in increased revenue and improved customer engagement. Through effective staff training and motivation, I consistently exceeded sales targets and cultivated a positive work environment that emphasized teamwork and exceptional customer service. I believe that my strong leadership abilities, combined with my passion for delivering exceptional experiences, would make me an asset to your organization. I possess a deep understanding of the retail industry, including inventory management, visual merchandising, and sales forecasting. I am adept at analyzing market trends and customer preferences to optimize product offerings and drive sales growth. Additionally, my excellent communication skills and ability to build rapport with customers and colleagues have been instrumental in fostering positive relationships and creating a collaborative work environment. I am excited about the opportunity to join your company and contribute to its continued success. My strong work ethic, attention to detail, and dedication to providing outstanding customer service align perfectly with your company's values. I am confident that my diverse experience and skills make me an ideal candidate for this position. Thank you for considering my application. I have attached my resume for your review. I would welcome the chance to discuss how my qualifications align with the needs of your company. Please feel free to contact me at your earliest convenience to arrange an interview. Thank you for your time and consideration. Sincerely, Mohammed Arfid
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