• Specialized in the following aspects: Personalize Butler Service, Check In/Out, Front Desk/Reception, Reservation, Concierge, Cashiering in “OPERA/FIDELIO”. Also House Keeping, Room Detailing, Room Orientation, In Room Dining, Order Taking, Fine Dining • Being proactive in anticipating guest needs. • Bearing a comprehensive knowledge of the Hotel, including all departments, services & outlets. • Maintaining interaction in order to facilitate guest recognition. • Obtaining specific individual needs, likes, dislikes in order to maintain guest history files. • Maintaining a high level of communication & feedback within the department. • Identifying & anticipating of guest needs and immediately action all of their requests & requirements at once. • Maintaining the privacy and ensuring the security of in-house guests. • Ensuring all arrival expected arrival rooms, suites& villa are checked and in order. • Arrange VIP airport Pick Up and Drop. • To access all the Villas when the guest is out ensuring housekeeping have completed and the Villais ready for the guest’s return. • Refreshing the rooms, suites villas& assisting with turndowns. • Coordinating Laundry & Pressing collection & delivery. • Providing a full shoeshine service. • Unpacking and packing Guest Luggage as requested. • Delivering Newspaper & Magazine to all rooms, suites and villas. • Maintaining full control of Private Bar replenishment, controlling & ordering of stock. • Handling Happy Hours and making Daily Consumption Reports and Request order. • To do in (room) Villa Dining with the service for breakfast, lunch, dinner. • Organize BBQ private dinner in the Villas and the Beach, on special occasions. • Stores Requisition with Material Control System-Fidelio. • Attend to any other tasks defined by the senior Management. • Open Guest room Safe Box(Elsafe). • Attending Executive morning meeting at Zamani Zanzibar Kempinski. • Air Ticket Confirmation, Booking Restaurants, Arrange Meetings, Rental Cars, City Tours and fulfilling any kind of requests.

• Establishes the duty roster of the concierge/valet parking/Bell desk. • Trains staff in service, efficiency and on the best manner of communicating with guests. • Supervises the work of his assistants, bellmen, doormen, valet parking/car washing and Bellman. • Places the delivery order, Newspapers on a daily basis according to occupancy. • Maintains an accurate record of the “left baggage”. • Maintains a “lost and found” record in respect of public area. • Organizes the luggage rooms at all times. • Is responsible for reporting faulty equipment within his area of responsibility and keeps them in ready use at all times. • Checks the formalities and set-up for assigned rooms for VIPs on concierge service before the arrival of the guest. • Ensures that the VIP guests are escorted and briefs room orientation to their assigned rooms • Ensures using service elevators for guest luggage. • Coordinates with the Rent-A-Car service on transportation requirements in coordination. • Assists the guests with courier service requirements in coordination. • Keeps an eye on the cleanliness of the public areas. • Upsells the Food & Beverage outlets. • Handles any guest complaints professionally and reports them to the Front Office Manager accordingly. • Ensures proper and prompt handling of the messages, incoming faxes according to the established procedures. • Maintains a log book at the Concierge desk. • Carries out inventory check on a monthly basis and re-order necessary printing materials related to the Concierge desk. • Maintains enough stock of consumable materials related to the Concierge desk. • Maintains the first aid box. • Provides the guest with information related to the city activities, shopping and museum etc.

• Sourcing stock and negotiating the best deals with suppliers and vendors. • Overseeing the delivery, loading, and unloading products and goods, and ensuring they are safely transported. • Conducting stock inspections in a timely manner and reporting any issues to the relevant parties. • Scheduling workshops with new staff and sales representatives. • Assisting with the planning of product launches and brand events. • Performing regular inventory checks and maintaining stock levels. • Moving more products and securing new clients each month. • Arranging meetings with suppliers and developing more effective marketing strategies.

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