Muzammil Parkar
Zamani Zanzibar Kempinski Beach Resort, Tanzania , Villa Butler
Job Type
On the job
Location
Bahrain, Manama
Personal Advantage
Myself Muzammil Ibrahim Parkar and I have 21 years of experience in Hospitality industry. Manily in Rooms Division. I am Les Clefs d'Or affiliates to UAE. I have done diploma in Hotel Management and catering.
Job Preference
No Preference yet
Experience
Villa Butler
2008-07 - 2010-06
Zamani Zanzibar Kempinski Beach Resort, Tanzania Senior Supervisor
Content
• Specialized in the following aspects: Personalize Butler Service, Check In/Out, Front Desk/Reception, Reservation, Concierge, Cashiering in “OPERA/FIDELIO”. Also House Keeping, Room Detailing, Room Orientation, In Room Dining, Order Taking, Fine Dining
• Being proactive in anticipating guest needs.
• Bearing a comprehensive knowledge of the Hotel, including all departments, services & outlets.
• Maintaining interaction in order to facilitate guest recognition.
• Obtaining specific individual needs, likes, dislikes in order to maintain guest history files.
• Maintaining a high level of communication & feedback within the department.
• Identifying & anticipating of guest needs and immediately action all of their requests & requirements at once.
• Maintaining the privacy and ensuring the security of in-house guests.
• Ensuring all arrival expected arrival rooms, suites& villa are checked and in order.
• Arrange VIP airport Pick Up and Drop.
• To access all the Villas when the guest is out ensuring housekeeping have completed and the Villais ready for the guest’s return.
• Refreshing the rooms, suites villas& assisting with turndowns.
• Coordinating Laundry & Pressing collection & delivery.
• Providing a full shoeshine service.
• Unpacking and packing Guest Luggage as requested.
• Delivering Newspaper & Magazine to all rooms, suites and villas.
• Maintaining full control of Private Bar replenishment, controlling & ordering of stock.
• Handling Happy Hours and making Daily Consumption Reports and Request order.
• To do in (room) Villa Dining with the service for breakfast, lunch, dinner.
• Organize BBQ private dinner in the Villas and the Beach, on special occasions.
• Stores Requisition with Material Control System-Fidelio.
• Attend to any other tasks defined by the senior Management.
• Open Guest room Safe Box(Elsafe).
• Attending Executive morning meeting at Zamani Zanzibar Kempinski.
• Air Ticket Confirmation, Booking Restaurants, Arrange Meetings, Rental Cars, City Tours and fulfilling any kind of requests.
Head Concierge, Les Clefs d’Or Member Affiliated to UAE & Vice President of Bahrain Hotel concierge Group.
2011-02 - 2020-03
The K Hotel Bahrain (operated by GULF HOTEL GROUP). Senior Supervisor
Content
• Establishes the duty roster of the concierge/valet parking/Bell desk.
• Trains staff in service, efficiency and on the best manner of communicating with guests.
• Supervises the work of his assistants, bellmen, doormen, valet parking/car washing and Bellman.
• Places the delivery order, Newspapers on a daily basis according to occupancy.
• Maintains an accurate record of the “left baggage”.
• Maintains a “lost and found” record in respect of public area.
• Organizes the luggage rooms at all times.
• Is responsible for reporting faulty equipment within his area of responsibility and keeps them in ready use at all times.
• Checks the formalities and set-up for assigned rooms for VIPs on concierge service before the arrival of the guest.
• Ensures that the VIP guests are escorted and briefs room orientation to their assigned rooms
• Ensures using service elevators for guest luggage.
• Coordinates with the Rent-A-Car service on transportation requirements in coordination.
• Assists the guests with courier service requirements in coordination.
• Keeps an eye on the cleanliness of the public areas.
• Upsells the Food & Beverage outlets.
• Handles any guest complaints professionally and reports them to the Front Office Manager accordingly.
• Ensures proper and prompt handling of the messages, incoming faxes according to the established procedures.
• Maintains a log book at the Concierge desk.
• Carries out inventory check on a monthly basis and re-order necessary printing materials related to the Concierge desk.
• Maintains enough stock of consumable materials related to the Concierge desk.
• Maintains the first aid box.
• Provides the guest with information related to the city activities, shopping and museum etc.
Asst. Business Development Manager
2020-07 - 2022-08
Worked with Shahi Market. (Distributor of Food and Beverages) Assistant Manager
Content
• Sourcing stock and negotiating the best deals with suppliers and vendors.
• Overseeing the delivery, loading, and unloading products and goods, and ensuring they are safely transported.
• Conducting stock inspections in a timely manner and reporting any issues to the relevant parties.
• Scheduling workshops with new staff and sales representatives.
• Assisting with the planning of product launches and brand events.
• Performing regular inventory checks and maintaining stock levels.
• Moving more products and securing new clients each month.
• Arranging meetings with suppliers and developing more effective marketing strategies.
Real Estate Agent
2022-08 -
NOORANAS PROPERTIES Assistant Supervisor
Content
Property broker
Education
Hotel Management and catering · Diploma
-
India international Trade Centre Mumbai
