Processed order transactions and provided customers with detailed itineraries, tickets and receipts. Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces. Sold 1500+ tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes. Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills. Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.