• Served as SME, providing technical assistance for products and delivery issues. • Providing introductory information to new customers • Followed up with customers to offer additional support and check resolution satisfaction. • Handled customer inquiries, billing questions, payments and service requests. • Managed customer calls efficiently in fast-paced call center environment. • Discussed promotions and special offers to customers to increase sales. • Anticipated needs and resolved problems to keep customers happy. • Troubleshooting common issues with a product or service • Collaborated with colleagues and co-workers to deliver quality customer experience. • Took ownership of each customer contact to resolve issues and connect with additional services.

• Responsible for maintaining and supervising the highest level of standard, well-being and security of the property. • In-charge of supervision for the entire property staff such as cleaners, maintenance technicians, security guards and recreation personnel. • Performing a variety of administrative tasks that includes updating files and folders (soft and hard copies), printing, and related clerical works. • Responsible to inventory all furniture to make sure all records are updated and no missing items. • Partnered with Property Manager to standardize help desk procedures and eliminate recurrence of trending problems. • Attending and providing assistance to the client’s issues, complaints as well as feedback and coordinate to appropriate internal teams for proper solution. • In-charge of handling and making the work schedules to make sure that each property has appropriate number of staff as per service-level of agreement with the client and ensure that the daily routine and operation is being delivered in a timely manner. • In-charge of creating timesheet reports for all the staff in the property management department. • Monitors outsource service performance to assure full compliance. • Maintains pleasant relationship with all Tenants, understanding and being sensitive to their cultural background and economic status. • Conducting site visit for clients who are interested to rent in the property • Contacting suppliers to purchase necessary items and equipment needed in the property. • Assigned to train newly hired Helpdesk executives and make sure they understand and follow the daily routine and operations for the allocated property as per company and client’s procedure. • Ensure customer service is timely and accurate on a daily basis.