Personal Advantage
Dear Hiring manager.
Good morning ! I am constantly looking for a new job opportunity and writing to express my interest to work in a front office Guest Service Agent position at your beautiful, luxurious, and very Hotels property. It would be great if I am given a chance to prove my value addition for this job role, This is the best opportunity for me. “Honestly, I possess all the skills and experience that you are looking for and a good knowledge of OPERA PMS.
I will be passionate about the job and I will do all the tasks that you and the Front office department will assign to me with full dedication.
It'd be great if you could help me and give me a chance to become a part of your reputed Hotels & hospitality groups.
I am ready to start as early as possible; currently, I’m working at J5 Hotels Dubai, UAE. As a Night/ Day front office Guest Service agent position.
Kindly check my attached CV and Linkedin profile.
https://www.linkedin.com/in/gobindpaudel023/`
Thank you and regards,
Gobind Paudel
Job Preference
No Preference yet
Experience
Front office
2023-04 -
J5 Hotels Coordinator clerk
Content
• Perform all check-in and check-out tasks. Manage online and phone reservations, inform guest / customers
about payment methods and verify their credit card data
• Performs all audit procedures as set forth by the Hotel and company, on a nightly basis Audit, balance, post
and report on food and beverage charges to ensure accuracy and proper cash handling procedures are
followed.
• Audit, balance, post and report on the room charges including phone calls, zero balance folios, corrections,
adjustments, taxes, disputed charges, over/short figures to ensure accuracy and proper cash handling
procedures are followed.
• Provide information about our hotel, available rooms, rates, and amenities. Register guests collecting
necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms. Respond to clients’ complaints in a timely and
professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate
guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like
wedding guests
• Upsell additional facilities and services, when appropriate. Maintain updated records of bookings and
payments
• Ability and willingness to work any shifts, including weekends and holidays, with no guaranteed set schedule
and likely spilt days off, possibly working fewer than and/or more than the expected hours per week as
business volume dictates.
• Security conscious with respect to guest/ staff/ hotel property/ welfare and to report suspicious
Education
political science · Bechalor Degree
-
Northeastern Hills university
