Shanghai Marriott Marquis City Centre
Shanghai · 6 months (paid traineeship)Shanghai Marriott Marquis City Centre
Located in the heart of downtown Shanghai, Shanghai Marriott Marquis City Centre offers an exceptional setting for both business and leisure travellers. The hotel sits near People's Square and People's Park, just a short walk from the famous Nanjing Road Pedestrian Street, one of Shanghai's most vibrant commercial and cultural areas.
With convenient access to metro lines 1, 2 and 8, the hotel provides seamless connectivity across the city. Featuring 720 luxurious guest rooms and suites, more than 2,000 square metres of event space, elegant dining venues, a luxury spa and a 25-metre indoor swimming pool, it combines international hospitality standards with the energy and sophistication of Shanghai.
As part of Marriott International, the hotel provides a professional, international platform for young hospitality talents to develop their skills, understand global hotel operations and begin building a long-term career in the industry.
Open positions
Front Office Management Trainee
As a Front Office Management Trainee at Shanghai Marriott Marquis City Centre, you will gain practical experience in one of the most important operational departments of a luxury hotel. The Front Office is the first and last point of contact for many guests, making it a key area for guest satisfaction, service quality and hotel reputation.
This traineeship is designed for future hospitality professionals who want to understand hotel operations from a management perspective. You will not only support daily Front Office tasks, but also learn how the department coordinates with Housekeeping, Reservations, Concierge, Guest Relations and other hotel teams to create a smooth and memorable guest experience.
Throughout the program, you will receive professional training, work closely with experienced Marriott team members and develop essential management-trainee skills such as communication, problem-solving, teamwork, guest handling, operational awareness and service leadership.
Key responsibilities
- Support daily Front Office operations, including guest arrivals, check-ins, check-outs, enquiries and service requests.
- Welcome guests in a warm, professional and confident manner in line with Marriott's service standards.
- Apply empathy and active listening to understand guest needs and provide thoughtful, personalised service.
- Assist with smooth check-in and check-out processes while maintaining accuracy, efficiency and attention to detail.
- Handle guest questions, requests and concerns with patience, positivity and clear communication.
- Work closely with Front Office team members, Concierge, Housekeeping, Reservations and other departments to keep operations smooth.
- Observe and learn how Front Office supervisors and managers organise daily operations, manage guest flow and solve service issues.
- Show problem-solving initiative when supporting guests with room arrangements, service requests or unexpected situations.
- Stay observant and anticipatory, identifying guest needs before they are directly expressed.
- Support peak-hour operations while maintaining professionalism and service quality.
- Take part in training sessions on guest service, communication, teamwork, hotel systems and operational standards.
- Maintain a polished professional appearance and uphold Marriott's values of integrity, respect and excellence.
- Develop a management mindset by understanding not only what tasks are done, but why they matter for the guest experience and the operation.
Food & Beverage Management Trainee
As a Food & Beverage Management Trainee at Shanghai Marriott Marquis City Centre, you will gain hands-on experience in one of the most dynamic and guest-focused areas of hotel operations. Food & Beverage is not only about service; it is also about creating atmosphere, understanding guest preferences, managing details and delivering memorable dining experiences.
This traineeship is designed to help you understand restaurant and service operations from both a practical and a management perspective. You will support daily dining service, communicate with guests, assist with service arrangements and learn how Food & Beverage teams coordinate during busy periods, events and daily operations.
Through professional training and real guest interaction, you will develop key skills such as service awareness, communication, teamwork, problem-solving, multitasking, attention to detail and operational understanding, and you will see how Marriott's service culture comes to life in a luxury hotel.
Key responsibilities
- Support daily Food & Beverage service operations in line with Marriott's international service standards.
- Welcome guests warmly and assist with dining arrangements, seating, service flow and guest requests.
- Apply empathy and active listening to understand guest dining preferences and provide personalised service.
- Stay patient and positive when handling guest questions, special requests or service adjustments.
- Communicate clearly with guests, supervisors, kitchen teams and service colleagues to keep operations smooth.
- Assist during busy service periods while maintaining professionalism, speed and attention to detail.
- Show flexibility and multitasking skills when supporting different service needs during peak hours.
- Observe and learn how Food & Beverage supervisors and managers organise service teams, manage guest flow and maintain quality.
- Support problem-solving in daily operations, such as adjusting dining arrangements or helping resolve guest concerns promptly.
- Stay observant and anticipatory, identifying potential guest needs before they are directly expressed.
- Uphold a polished professional image and follow hotel grooming, uniform and service standards.
- Work as a team player and collaborate with colleagues to support smooth restaurant and hotel operations.
- Take part in training sessions on guest service, communication, teamwork, service standards and operations management.
- Develop a management mindset around service quality, guest satisfaction, team coordination and operational consistency.
Requirements
- Fluent English communication skills.
- Positive attitude and a strong willingness to learn.
- Passion for hospitality, guest service and international hotel operations.
- Strong interpersonal and communication skills.
- Patient, responsible, flexible and professional.
- Comfortable working in a fast-paced environment.
- Good teamwork skills and a willingness to support colleagues.
- Good attention to detail and guest-service awareness.
- Basic computer skills and the ability to use office software.
- Previous experience in hospitality, front office, food and beverage or customer service is a plus, but not required.
Benefits and perks
A monthly salary throughout the six-month program.
Shared hotel-room accommodation provided by the hotel.
Associate meals provided during working days.
Learn Marriott's international service standards and hotel operating system.
Build practical skills in communication, guest handling, problem-solving, teamwork and operational coordination.
Gain valuable experience within Marriott International's global hospitality network.
Work in the heart of Shanghai, close to People's Square and Nanjing Road.
A cultural study course at Shanghai Normal University.
Medical coverage during your traineeship.
Personal transport on arrival in China.
An internationally recognised traineeship certificate.
Live and work in one of China's most modern, international and exciting cities.
Shanghai Marriott Marquis City Centre
Ready to begin your international hospitality career in the heart of Shanghai? Apply now and join Shanghai Marriott Marquis City Centre, where you will build professional confidence, learn global hotel standards and take your first step toward a leadership role in hospitality.