Regent Beijing
Beijing · 6 months (paid traineeship)Regent Beijing
In the heart of Beijing's prestigious Wangfujing district and just steps from the Forbidden City, Regent Beijing offers an unrivalled location for business and leisure travellers alike.
About the program
As a Front Office Management Trainee at Regent Beijing, you will gain first-hand experience delivering world-class service at one of the city's most iconic luxury hotels. It is your chance to build a strong foundation in hotel operations while preparing for a future leadership role within the global IHG family. You will rotate through key Front Office areas, including Reception, Concierge and Guest Relations, with professional mentorship and a hand in signature guest experiences.
Key responsibilities
Front Office Management Trainee
- Stay informed of daily operations, VIP arrivals and reservation status, and prepare proactively for incoming guests.
- Deliver warm, thoughtful and prompt service in line with the Regent philosophy of Acts of Thoughtful Kindness.
- Make sure every guest need, enquiry and special request is handled with care and efficiency.
- Manage check-ins, check-outs and guest questions quickly and accurately.
- Maintain outstanding guest relationships and personalised interactions.
- Rotate through key Front Office areas such as the Concierge and Executive Lounge.
- Keep a polished professional image and show discretion and service excellence.
- Adapt to shift work, including evenings, weekends and holidays.
Food & Beverage Management Trainee
- Know the day's condition and reservation status, and prepare promptly.
- Make sure guest needs and enquiries are properly handled and accommodated.
- Deliver prompt, courteous and accurate service to maximise guest satisfaction.
- Answer guest questions quickly and accurately.
- Keep excellent guest relations.
- Adapt comfortably to shift work.
Requirements
- Fluent English; additional languages, especially French or Mandarin, are a plus.
- At least 3 months of experience in hospitality, front office or customer service.
- Positive, adaptable attitude and excellent interpersonal skills.
- Passionate about delivering unforgettable guest experiences.
- Eager to develop professionally within a world-class hotel environment.
Benefits and perks
A monthly salary throughout the six-month program.
Stay in a hotel guest room at Regent Beijing.
Daily meals in staff dining areas, plus access to guest restaurants a few times a week.
Personal transport on arrival in Beijing.
Full medical coverage during your traineeship.
A cultural study course at Shanghai Normal University.
An internationally recognised traineeship certificate.
High performers may be offered full-time roles within Regent or other IHG properties.
Live and work at the heart of Beijing's cultural and commercial scene.
Regent Beijing
Apply now and become part of the Regent legacy, at the very heart of Beijing.