Grand Hyatt Beijing
Beijing · 6 months (paid traineeship)Grand Hyatt Beijing
Situated at the crossroads of Chang An Avenue and Wangfujing, Grand Hyatt Beijing is an integral part of the prestigious Beijing Oriental Plaza. Ideally positioned in the city's prime business and shopping district, the hotel is within walking distance of iconic landmarks such as the Forbidden City and Tiananmen Square.
About the program
As a Front Office Management Trainee, you will receive comprehensive training in luxury guest service, leadership and cross-departmental operations. The program offers hands-on experience working directly with VIP guests and exposure to various front office functions, including the Concierge and Club Lounge. It is an excellent opportunity to start a global career with Hyatt.
Key responsibilities
Front Office Management Trainee
- Deliver professional, courteous and personalised service to every guest.
- Handle guest and colleague enquiries, complaints and special requests with efficiency and care.
- Keep exceptional presentation and grooming standards.
- Maintain a collaborative work environment and contribute to a positive guest experience.
- Support the front office leadership team in running daily operations and service excellence.
- Rotate across front office functions, including the Concierge and Club Lounge.
- Work closely with VIP guests, supporting their unique needs and expectations.
Food & Beverage Management Trainee
- Follow the procedures, policies and techniques of service.
- Build a full understanding of menu preparations to ensure good salesmanship.
- Coordinate the work of the team and maintain established procedures and policies.
- Recommend menu items and beverages where appropriate.
- Communicate efficiently with the kitchen.
- Help prepare training programs for staff.
- Promote a positive working atmosphere, with an emphasis on relations with the team.
- Uphold staff appearance standards and punctuality.
- Greet guests, handle comments and problems, and promote sales to meet forecast revenues.
- Recommend menu items and beverages to guests, and take orders.
- Talk with guests to build relationships and add a personal touch.
- Requisition supplies to maintain the right stock levels.
- Cover the assistant restaurant manager's duties in their absence.
- Carry out any other duties as required by the restaurant manager.
Requirements
- Fluent English; French language skills strongly preferred.
- At least 3 months of experience in hospitality or customer service.
- Strong interpersonal and communication skills.
- Adaptable and open-minded, ready to embrace life in Beijing for six months.
- Professional, with a genuine passion for luxury hospitality and service excellence.
Benefits and perks
A monthly stipend throughout your traineeship.
Live in a guest room at Grand Hyatt Beijing.
Daily meals in staff dining areas, plus access to guest restaurants a few times a week.
A personal welcome and transport on arrival.
Full medical coverage included.
Explore Chinese culture and hospitality at Shanghai Normal University.
Recognised globally to strengthen your career prospects.
Connect with top industry professionals and leaders.
Outstanding performers may be considered for full-time roles within Hyatt's global network.
Experience the culture, cuisine and history of vibrant Beijing.
Grand Hyatt Beijing
Apply now and take the first step with Grand Hyatt Beijing.