Crowne Plaza Beijing Sun Palace
Beijing ยท 6 months (paid traineeship)Crowne Plaza Beijing Sun Palace
Located in Beijing's Chaoyang District, Crowne Plaza Beijing Sun Palace offers a professional international hotel environment in one of the city's most important business and lifestyle areas. The hotel is positioned near key commercial districts, exhibition areas, shopping centers and major transportation routes, making it a convenient choice for both business and leisure travelers.
With spacious guest rooms, meeting and event facilities, dining outlets and professional guest services, the hotel combines Crowne Plaza's international hospitality standards with the energy of Beijing's modern urban lifestyle. As part of IHG Hotels & Resorts, Crowne Plaza Beijing Sun Palace provides young hospitality talents with a strong platform to gain hands-on experience, develop service confidence and understand hotel operations from a management perspective.
Open positions
Front Office Management Trainee
As a Front Office Management Trainee at Crowne Plaza Beijing Sun Palace, you will gain practical experience in one of the most important guest-facing departments of the hotel. The Front Office team plays a central role in the guest journey, from arrival and check-in to guest communication, service coordination, cashiering, problem-solving and departure.
This traineeship is designed for young hospitality talents who want to develop professional service skills while also learning how a hotel department operates from a management perspective. You will support daily Front Office operations, communicate with domestic and international guests, and observe how supervisors and managers organize shifts, maintain service standards and handle guest satisfaction.
Throughout the program, you will develop practical Management Trainee skills such as guest communication, service recovery, teamwork, attention to detail, operational awareness, cross-department coordination and service leadership.
Key responsibilities
- Support daily Front Office operations in line with Crowne Plaza and IHG service standards.
- Welcome and assist guests in a friendly, confident and professional manner.
- Assist with guest arrivals, registration, check-ins, check-outs, room changes and departure procedures.
- Provide accurate information about hotel facilities, services, promotions, transportation and local attractions.
- Help guests with inquiries, requests and basic concerns in a patient and service-minded way.
- Support cashiering procedures, including handling payments, maintaining accuracy and following hotel financial standards.
- Assist guests with foreign exchange or safety box services according to hotel procedures.
- Maintain knowledge of room status, reservations, guest profiles and daily hotel operations.
- Support VIP guests and loyalty program members by providing attentive and personalized service.
- Coordinate with Housekeeping, Reservations, Food & Beverage, Concierge and other departments to follow up on guest needs.
- Handle guest complaints or service issues professionally and refer complex situations to supervisors or managers when needed.
- Support night shift duties when required, including checking reports and preparing forms for guest arrivals.
- Maintain a clean, organized and professional Front Desk working area.
- Follow hotel standard operating procedures, grooming standards and professional behavior expectations.
- Participate in daily briefings, training sessions and department meetings.
- Observe and learn how Front Office supervisors manage guest flow, team coordination, service quality and operational challenges.
- Develop a management mindset by understanding how Front Office service affects guest satisfaction, hotel reputation and overall operations.
- Perform additional tasks assigned by department leaders or the management team.
Food & Beverage Management Trainee
As a Food & Beverage Management Trainee at Crowne Plaza Beijing Sun Palace, you will gain hands-on experience in the hotel's Food & Beverage Service department. This role is designed for young hospitality talents who want to understand restaurant and service operations from both a practical and management perspective.
You will support the Food & Beverage team in daily service preparation, restaurant operations, function setup, mini-bar procedures, guest communication and service follow-up. You will also learn how supervisors and managers organize teams, prepare outlets for service, maintain hygiene standards and ensure a smooth guest dining experience.
Throughout the traineeship, you will develop important Management Trainee skills such as guest communication, service awareness, teamwork, multitasking, attention to detail, operational discipline, hygiene awareness and service leadership.
Key responsibilities
- Support daily Food & Beverage operations in line with Crowne Plaza and IHG service standards.
- Assist with restaurant service preparation, including mise en place, table setup, equipment preparation and service station organization.
- Welcome guests warmly and provide friendly, professional and attentive dining service.
- Assist with food and beverage service, buffet preparation, table clearing and guest follow-up.
- Support preparation for functions, events and service periods according to hotel operation needs.
- Help maintain glassware, flatware, china, service equipment and dining areas in clean and ready-to-use condition.
- Assist with receiving, storing and organizing Food & Beverage goods and supplies.
- Support mini-bar operations, including checking stock, replacing items, recording usage and following hotel billing procedures.
- Maintain hygiene, cleanliness, safety and service standards at all times.
- Follow local regulations, hotel policies and brand standards related to health, safety and compliance.
- Communicate clearly with guests, supervisors, kitchen teams, service colleagues and other departments.
- Support the team during busy service periods while maintaining efficiency, calmness and professionalism.
- Establish and maintain positive working relationships with colleagues.
- Attend and participate in daily briefings, department meetings and scheduled training sessions.
- Observe and learn how Food & Beverage supervisors organize service flow, team coordination, guest satisfaction and operational consistency.
- Develop a management mindset by understanding how preparation, hygiene, service quality and teamwork affect the guest dining experience.
- Perform additional tasks assigned by department leaders or the management team.
Requirements
- Fluent English communication skills.
- Basic Chinese communication ability is a plus.
- Familiarity with Opera, Microsoft Office or hotel systems is preferred.
- Positive attitude and strong willingness to learn.
- Passion for hospitality, guest service, dining service and international hotel operations.
- Strong communication and interpersonal skills.
- Professional appearance, polite behavior and service awareness.
- Responsible, flexible, patient, energetic, service-minded and team-oriented.
- Ability to work according to rotating shifts, including weekends and holidays.
- Ability to stay calm and work in a busy, fast-paced guest-service or restaurant environment.
- Good teamwork skills and willingness to support colleagues.
- Attention to detail and awareness of hygiene, safety and service standards.
- Interest in Front Office, Food & Beverage, guest relations, hotel operations and future management development.
- Previous hospitality, front office, restaurant service, F&B or customer service experience is a plus, but not required.
Benefits and perks
Hotel room or hotel-arranged accommodation provided.
Working meals provided by the hotel.
Hotel uniform provided.
Learn Crowne Plaza and IHG service standards through daily Front Office and Food & Beverage operations.
Gain practical experience in check-in, check-out, cashiering, guest communication and service recovery.
Gain practical experience in preparation, guest service, buffet support, outlet setup and service flow.
Learn stock checking, replacement procedures, recording and billing support.
Assist with preparation and service for hotel functions and group needs.
Build skills in teamwork, problem-solving, guest handling, operational awareness and service leadership.
Gain valuable experience in a hotel under IHG Hotels & Resorts.
Work with guests and colleagues from different cultural backgrounds.
At Shanghai Normal University.
Medical coverage during your traineeship.
Personal transport upon arrival in China.
Internationally recognized traineeship certificate.
Live and work in Beijing, one of China's most important cultural, business and international cities.
Crowne Plaza Beijing Sun Palace
Are you ready to begin your international hospitality career in Beijing? Apply now and join Crowne Plaza Beijing Sun Palace, where you will develop your guest service confidence, learn IHG hospitality standards and build a strong foundation for a future career in hotel management.