Crowne Plaza Beijing Chaoyang U-Town
Beijing ยท 6 months (paid traineeship)Crowne Plaza Beijing Chaoyang U-Town
Located in Beijing's Central Business District, Crowne Plaza Beijing Chaoyang U-Town offers a professional and convenient setting for both business and leisure travelers. The hotel enjoys a prime location near the Ministry of Foreign Affairs, the embassy district, Sanlitun Bar Street and the Silk Market, and is directly connected to the U-Town Lifestyle Center and Shopping Mall. It is also just a short walk from Chaoyangmen Subway Station, making it easy for guests to access key areas of the city.
The hotel features 360 guest rooms, Crowne Plaza Club Floors, meeting and event facilities, a ballroom, fitness and wellness facilities, and dining options including Cafe on the 6th and Chao Lounge. As part of IHG Hotels & Resorts, Crowne Plaza Beijing Chaoyang U-Town provides young hospitality talents with an international environment to learn professional service standards, guest communication and hotel operations.
About the program
As a Front Office Management Trainee at Crowne Plaza Beijing Chaoyang U-Town, you will gain hands-on experience in the Front Office department, with a special focus on Executive Lounge service and guest experience. This position is designed for young hospitality professionals who want to build a strong foundation in luxury business hotel operations, guest communication and future management development. You will support daily Front Office and Executive Lounge operations while learning how the team delivers professional, efficient and personalized service to domestic and international guests. You will also observe how supervisors and department leaders organize daily tasks, maintain service standards, support team members and solve operational challenges. Throughout the program, you will develop practical Management Trainee skills such as guest handling, communication, teamwork, problem-solving, operational awareness, service consistency and basic leadership support.
Key responsibilities
Front Office Management Trainee
- Support daily Front Office and Executive Lounge operations in line with Crowne Plaza and IHG service standards.
- Welcome and assist guests in a warm, professional and confident manner.
- Provide attentive guest service based on the hotel brand service behavior standards.
- Assist with guest arrivals, check-ins, check-outs, inquiries and service requests.
- Support Executive Lounge service, including guest reception, lounge assistance, guest communication and service follow-up.
- Follow hotel standard operating procedures and learn how SOPs support service consistency and operational efficiency.
- Provide accurate information about hotel facilities, restaurants, meeting spaces, transportation, nearby attractions and local services.
- Communicate clearly with guests, supervisors, Front Office colleagues, Housekeeping, Food & Beverage and other hotel departments.
- Support smooth coordination between departments to ensure guest needs are handled quickly and professionally.
- Assist supervisors and department heads with daily operational tasks, team coordination and basic training support when needed.
- Observe and learn how Front Office leaders organize shifts, manage guest flow, handle service issues and maintain guest satisfaction.
- Help identify guest needs and provide thoughtful, timely service during their stay.
- Handle guest questions and basic concerns with patience, professionalism and a positive attitude.
- Participate in orientation and daily departmental training to improve hotel knowledge, service skills and operational understanding.
- Maintain a polished professional appearance and follow hotel grooming, uniform and service standards.
- Perform additional tasks assigned by the department head or management team.
Requirements
- Bachelor's degree or above.
- Fluent English communication skills.
- Healthy, positive and professional attitude.
- Passion for hospitality, guest service and international hotel operations.
- Strong communication and interpersonal skills.
- Responsible, flexible, service-minded and willing to learn.
- Ability to work according to department schedules and operational needs.
- Good teamwork skills and willingness to support colleagues.
- Interest in Front Office, Executive Lounge service, guest relations and hotel management.
- Previous experience in hospitality, front office, guest service or customer service is a plus.
Benefits and perks
Monthly salary of approximately 2,500 RMB during the 6-month program.
Hotel-provided apartment accommodation, shared with other trainees or team members.
Three meals provided by the hotel.
Hotel uniform provided.
Introduction to hotel operations, service standards and workplace expectations.
Practical Front Office and Executive Lounge training during the traineeship.
Gain experience in a premium guest-service environment.
Build skills in guest communication, service standards, SOPs, teamwork and basic leadership support.
Learn within Crowne Plaza and the wider IHG hospitality environment.
At Shanghai Normal University.
Medical coverage during your traineeship.
Personal transport upon arrival in China.
Internationally recognized traineeship certificate.
Live and work in Beijing, one of China's most important cultural, business and international cities.
Crowne Plaza Beijing Chaoyang U-Town
Are you ready to begin your international hospitality career in the heart of Beijing? Apply now and join Crowne Plaza Beijing Chaoyang U-Town as a Front Office Management Trainee, where you will develop your guest service confidence, learn IHG service standards and build a strong foundation for a future career in hotel management.